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HelpSpace vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpSpace

See full pricing history

USD · US · source: helpspace.com

Plan Pricing Charged by Offer type
Starter
USD 12 / month with annual commitment

$12/user/month on annual pricing

 Unit · per user per month on annual billing Standalone · Fixed
Team Highlighted
USD 20 / month with annual commitment

$20/user/month on annual pricing

 Unit · per user per month on annual billing Standalone · Fixed
Business
USD 40 / month with annual commitment

$40/user/month on annual pricing

 Unit · per user per month on annual billing Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan Pricing Charged by Offer type
Starter v2
EUR 9 monthly · EUR 7 / month with annual commitment

€9/agent/month or €7/agent/month billed annually

 Unit · per agent per month Standalone · Fixed
Professional v2 Highlighted
EUR 18 monthly · EUR 16 / month with annual commitment

€18/agent/month or €16/agent/month billed annually

 Unit · per agent per month Standalone · Fixed
Plus v2
EUR 27 monthly · EUR 25 / month with annual commitment

€27/agent/month or €25/agent/month billed annually

 Unit · per agent per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpSpace

Starter

Plan card

Users

2–5

Included

Plan card

Email channels

2

Included

Plan card

Docs sites

1

Included

Team

Plan card

Users

2–15

Included

Plan card

Email channels

4

Included

Plan card

Docs sites

3

Included

Business

Plan card

Unlimited users

Included

Plan card

Email channels

10

Included

Plan card

Single sign-on and AI features

Included

Zammad Hosted

Starter v2

Plan card

Agents

Up to 5

Included

Plan card

Email, web form, and SMS channels

Included

Plan card

Triggers, schedules, and business hours

Included

Professional v2

Plan card

Agents

Up to 35

Included

Plan card

Chat and Telegram channels

Included

Plan card

SLAs and individual roles

Included

Plus v2

Plan card

Unlimited agents

Included

Plan card

Facebook and WhatsApp channels

Included

Plan card

Core Workflows and reporting

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

HelpSpace

  1. Source
    • Starter: USD 12 / month with annual commitment
    • Team: USD 20 / month with annual commitment
    • Business: USD 40 / month with annual commitment

Zammad Hosted

  1. Source
    • Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
    • Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
    • Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment