FuseDesk vs Hiver Omni

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

FuseDesk

See full pricing history

USD · US · source: www.fusedesk.com

Plan	Pricing	Charged by	Offer type
Free	Free $0/	Flat	Standalone · Free
Lite	USD 49 monthly Lite $49/seat/mo Everything in Free 3x Automations Multiple Chat Widgets UNLIMITED Cases UNLIMITED Chats UNLIMITED Case Tags Demo Lite	Seat · /seat/mo	Standalone · Fixed

Hiver Omni

See full pricing history

USD · US · source: hiverhq.com

Plan	Pricing	Charged by	Offer type
Growth	USD 25 monthly $25 $35 /user/month	Seat · /user/month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

FuseDesk

Free

Highlights CRM Integration: Included
Highlights 3x Automations: Included
Highlights Key Reporting: Included
Highlights LoginSync: Included
Highlights TemplateSync: Included
Highlights Case Transfers: Included
Highlights Templates + Snippets: Included
Highlights Live Chat: Included
Highlights 100 Free Cases: Included

Lite

Highlights Everything in Free: Included
Highlights 3x Automations: Included
Highlights Multiple Chat Widgets: Included
Highlights UNLIMITED Cases: Included
Highlights UNLIMITED Chats: Included
Highlights UNLIMITED Case Tags: Included

Hiver Omni

Growth

Highlights AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.: Included
Highlights AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.: Included
Highlights SkillsDefine step-by-step procedures Hiver AI can follow to resolve complex customer requests across your tools.: Included
Highlights AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources.: Included
Highlights Shared Inbox and ticketingManage team inboxes (like support@) and track every request with clear ownership and full history.: Included
Highlights OmnichannelManage email, live chat, and self-service support from one unified workspace.: Included
Highlights 24*7 supportRound-the-clock access to Hiver's support team over email and chat.: Included
Highlights Rule-based AutomationsAutomate repetitive work with rules that trigger actions when certain conditions are met.: Included
Highlights Pre-built AnalyticsTrack and analyze the conversations your team handles.: Included
Highlights Basic integrationsConnect everyday tools like Slack to your Shared Inbox.: Included
Highlights VoiceHandle inbound and outbound calls, alongside other customer conversations.: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

FuseDesk

August 27, 2026 Source
- Free: Free
- Lite: USD 49 monthly

Hiver Omni

August 27, 2026 Source
- Growth: USD 25 monthly