HelpDesk.com
Essential
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Ticketing
Inbox and tickets
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Included
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Ticketing
Statuses and priorities
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Included
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Ticketing
Automated assignment
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Included
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Ticketing
Canned responses
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Included
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Ticketing
Ticketing rules
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3
Limited -
Ticketing
Custom fields
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5
Limited -
Ticketing
Teams
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1
Limited -
AI
AI Agent
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1
Limited -
AI
AI resolutions
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10 per month
Limited -
AI
AI Copilot
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Included
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AI
Reply suggestions
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5 monthly per user
Limited -
AI
AI text edits
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5 monthly per user
Limited -
AI
Ticket summaries
-
Excluded
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AI
Tag suggestions
-
Excluded
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Channels and selling
Email
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Included
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Channels and selling
Website chat
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Included
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Channels and selling
Messenger
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Included
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Channels and selling
SMS
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Included
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Channels and selling
Selling through Shopify
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Included
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Team and scale
Shared canned responses
-
Excluded
-
Team and scale
Chat supervision
-
Excluded
-
Team and scale
Chat takeover
-
Excluded
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Team and scale
Agent activity
-
Excluded
-
Team and scale
Performance reports
-
Excluded
-
Team and scale
Proactive campaigns
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3
Limited -
Sell through service
Live visitors tracked
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50
Limited -
Sell through service
Proactive campaigns impressions
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1,000
Limited -
Data and storage
Conversation & file history
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60 days
Limited -
Data and storage
Files & data storage
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2 GB + 50 MB per user
Limited -
Access and developer tools
Included API calls
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10,000 per month
Limited -
Customization
White label
-
Excluded
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Customization
Custom roles
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Excluded
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Customization
Multiple brands
-
Excluded
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Security
Custom SSO
-
Excluded
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Enterprise services
SLAs
-
Excluded
Growth
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Highlights
Everything in Essential
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Included
-
Ticketing
Custom fields
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20
Limited -
Ticketing
Ticketing rules
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10
Limited -
Ticketing
Teams
-
Up to 10
Limited -
Ticketing
Shared canned responses
-
Included
-
Ticketing
Conversation & file history
-
unlimited
Included -
AI
AI Agent
-
10
Limited -
AI
AI resolutions
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200 per month
Limited -
AI
Ticket summaries
-
Included
-
AI
Tag suggestions
-
Included
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AI
Automated tags
-
Included
-
AI
Reply suggestions
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50 monthly per user
Limited -
AI
AI text edits
-
100 monthly per user
Limited -
AI
Chat summaries
-
Included
-
Team and scale
Chat supervision
-
Included
-
Team and scale
Chat takeover
-
Included
-
Team and scale
Agent activity
-
Included
-
Team and scale
Performance reports
-
Included
-
Team and scale
Proactive campaigns
-
30
Limited -
Sell through service
Live visitors tracked
-
400
Limited -
Sell through service
Proactive campaigns impressions
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10,000
Limited -
Inbox and chats
Chat routing rules
-
Included
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Inbox and chats
Working hours
-
Included
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Workflows and automation
Workflow rules
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10
Limited -
Workflows and automation
Workflow executions
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1,000
Limited -
Data and storage
Files & data storage
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15 GB + 100 MB per user
Limited -
Access and developer tools
Included API calls
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20,000 per month
Limited -
Reporting
On-demand reporting
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Excluded
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Customization
White label
-
Excluded
-
Customization
Custom roles
-
Excluded
-
Customization
Multiple brands
-
Excluded
-
Security
Custom SSO
-
Excluded
-
Enterprise services
SLAs
-
Excluded
Enterprise
-
Highlights
Everything in Growth
-
Included
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Custom AI
Custom AI Agents
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Custom
Included -
Custom AI
Tailored workflows
-
Included
-
Custom AI
Multiple brands
-
Included
-
Custom AI
Custom roles
-
Included
-
Custom AI
Plugged into your data
-
Included
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A dedicated team for your account
Dedicated Account Manager
-
Included
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A dedicated team for your account
Personalized onboarding
-
Included
-
A dedicated team for your account
Product training
-
Included
-
A dedicated team for your account
Direct engineering support
-
Included
-
A dedicated team for your account
Security assistance
-
Included
-
Security
SOC 2 Type 2
-
Included
-
Security
HIPAA compliance
-
Included
-
Security
SLAs and compliance
-
Included
-
Security
White-label widget
-
Included
-
Security
SSO and audit logs
-
Included
-
AI
AI Agent
-
custom
Limited -
AI
AI resolutions
-
custom
Limited -
Ticketing
Teams
-
custom
Limited -
Ticketing
Custom fields
-
custom
Limited -
Reporting
On-demand reporting
-
Included
-
Data and storage
Conversation & file history
-
unlimited
Included -
Data and storage
Files & data storage
-
custom
Limited -
Access and developer tools
Included API calls
-
custom
Limited -
Security
Audit logs
-
Included
-
Security
Custom SSO
-
Included