Richpanel vs TeamSupport

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

TeamSupport

See full pricing history

USD · US · source: www.teamsupport.com

Plan	Pricing	Charged by	Offer type
Starter	USD 45 / month with annual commitment $45/month billed annually; maximum 5 users	Flat · per month	Standalone · Fixed
Professional Highlighted	USD 65 / month with annual commitment $65/month billed annually	Flat · per month	Standalone · Fixed
Scale	USD 85 / month with annual commitment $85/month billed annually	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

TeamSupport

Starter

Plan card Ticketing: Included
Plan card Up to 5 users: Included
Plan card AI productivity tools: Included
Plan card Customer support workflows: Included

Professional

Plan card Unlimited users: Included
Plan card Customer intelligence: Included
Plan card Customer portal: Included
Plan card Knowledge base: Included

Scale

Plan card Unlimited users: Included
Plan card Custom fields: Included
Plan card Automation: Included
Plan card Broadcast messaging: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment

TeamSupport

August 27, 2026
Official pricing page
- Starter: USD 45 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Scale: USD 85 / month with annual commitment