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HappyFox vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HappyFox

See full pricing history

USD · US · source: www.happyfox.com

Plan Pricing Charged by Offer type
Help Desk
USD 24 monthly

Starting at $24 / agent / mo

 Seat · / agent / mo Standalone · Starting at
Contact Center Suite
USD 99 monthly

Starting at $99 / agent / mo

 Seat · / agent / mo Bundle · Starting at
HappyFox CRM — New
USD 20 monthly

Starting at $20 / user / mo

 Seat · / user / mo Standalone · Starting at
Service Desk
USD 49 monthly

Starting at $49 / agent / mo

 Seat · / agent / mo Standalone · Starting at
HappyFox AI
USD 14 monthly

Starting at $14 per agent / month

 Seat · per agent / month Standalone · Starting at
Autopilot
USD 0 per successful action

Pay as low as 2¢ per successful action

 Usage · per successful action Standalone · Usage based
Assist AI
USD 1 monthly

Starting at $1 per user / month

 Seat · per user / month Standalone · Starting at
Chatbot
USD 0 per resolution

$0.33 per resolution

 Usage · per resolution Standalone · Usage based
Workflows
USD 199 monthly

Starting at $199 per month

 Flat · per month Standalone · Starting at
Enterprise
Contact sales

Talk to sales

 Other Standalone · Contact sales

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HappyFox

Help Desk

Highlights

AI-powered omni-channel support platform

Included

Contact Center Suite

Highlights

Complete CCaaS platform

Included

HappyFox CRM — New

Highlights

The only AI-native CRM designed for SaaS companies

Included

Service Desk

Highlights

Modern IT service management with assets, changes and approvals, deploy fast

Included

HappyFox AI

Highlights

AI that shows up at every ticket to help your team resolve tickets fast

Included

Autopilot

Highlights

Autonomous AI agents that resolve repetitive tasks end-to-end

Included

Assist AI

Highlights

AI assistant for employee support inside Slack & Teams

Included

Chatbot

Highlights

Resolve questions and give instant resolution

Included

Workflows

Highlights

End-to-end process automation across your support stack

Included

Enterprise

Highlights

Built for security, scale & compliance

Included

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

HappyFox

  1. Official pricing page
    • Help Desk: USD 24 monthly
    • Contact Center Suite: USD 99 monthly
    • HappyFox CRM — New: USD 20 monthly
    • Service Desk: USD 49 monthly
    • HappyFox AI: USD 14 monthly
    • Autopilot: USD 0 per successful action
    • Assist AI: USD 1 monthly
    • Chatbot: USD 0 per resolution
    • Workflows: USD 199 monthly
    • Enterprise: Contact sales
  2. Official pricing page
    • Help Desk: USD 24 monthly