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Help Scout vs HelpSpace

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

Free plan

Flat Standalone · Free

USD · US · source: helpspace.com

Plan Pricing Charged by Offer type
Starter
USD 12 / month with annual commitment

$12/user/month on annual pricing

Unit · per user per month on annual billing Standalone · Fixed
Team Highlighted
USD 20 / month with annual commitment

$20/user/month on annual pricing

Unit · per user per month on annual billing Standalone · Fixed
Business
USD 40 / month with annual commitment

$40/user/month on annual pricing

Unit · per user per month on annual billing Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Highlights

Just need the basics? The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

The Free plan gives you 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

Just need the basics?

Included

HelpSpace

Starter

Plan card

Users

2–5

Included

Plan card

Email channels

2

Included

Plan card

Docs sites

1

Included

Team

Plan card

Users

2–15

Included

Plan card

Email channels

4

Included

Plan card

Docs sites

3

Included

Business

Plan card

Unlimited users

Included

Plan card

Email channels

10

Included

Plan card

Single sign-on and AI features

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Help Scout

  1. Source
    • Free: Free

HelpSpace

  1. Source
    • Starter: USD 12 / month with annual commitment
    • Team: USD 20 / month with annual commitment
    • Business: USD 40 / month with annual commitment