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Customerly vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan Pricing Charged by Offer type
Core
USD 19 monthly

Core — $19 per seat/monthly; annual billing gives two months free

 Seat · per seat per month; yearly billing gives two months free Standalone · Fixed
Growth Highlighted
USD 69 monthly

Growth — $69 per seat/monthly; annual billing gives two months free

 Seat · per seat per month; yearly billing gives two months free Standalone · Fixed
Ultimate
USD 99 monthly

Ultimate — $99 per seat/monthly; annual billing gives two months free

 Seat · per seat per month; yearly billing gives two months free Standalone · Fixed
Aura AI Agent
USD 0.45 monthly

Aura AI Agent — $0.45 per AI conversation; no seats required

 Usage · per AI-assisted conversation; no seats required Standalone · Usage based

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison

Included AI conversations

10/month

Limited

Plan comparison

Additional AI conversations

$0.45 each

Limited

Plan comparison

Included interactions

500/month

Limited

Plan comparison

Canned responses

2

Limited

Plan comparison

Teams

1

Limited

Plan comparison

Conversation history

30 days

Limited

Plan comparison

Chatflows

1

Limited

Plan comparison

Custom lists

5

Limited

Plan comparison

Live chat, AI, email replies, attachments and typing previews

Included

Plan comparison

Advanced chatflow actions

Partial

Limited

Plan comparison

User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts

Excluded

Plan comparison

Surveys, NPS, white-label, advanced segmentation, workflows and integrations

Excluded

Plan comparison

Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification

Excluded

Plan comparison

Support type

AI only

Limited

Plan comparison

Free trial

14 days

Limited

Plan comparison

AI Companion add-on

$19 per agent/month billed annually

Limited

Growth

Plan comparison

Included AI conversations

20/month

Limited

Plan comparison

Additional AI conversations

$0.45 each

Limited

Plan comparison

Included interactions

1,000/month

Limited

Plan comparison

Canned responses

5

Limited

Plan comparison

Teams

Unlimited

Included

Plan comparison

Conversation history

Unlimited

Included

Plan comparison

Chatflows

10

Limited

Plan comparison

Custom lists

Unlimited

Included

Plan comparison

Live chat, AI, email replies, attachments and typing previews

Included

Plan comparison

Advanced chatflow actions

Included

Plan comparison

User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts

Included

Plan comparison

Surveys, NPS, white-label, advanced segmentation, workflows and integrations

Included

Plan comparison

Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification

Excluded

Plan comparison

Support type

AI first plus human reply within 48 hours

Limited

Plan comparison

Free trial

14 days

Limited

Plan comparison

AI Companion add-on

$19 per agent/month billed annually

Limited

Ultimate

Plan comparison

Included AI conversations

50/month

Limited

Plan comparison

Additional AI conversations

$0.45 each

Limited

Plan comparison

Included interactions

5,000/month

Limited

Plan comparison

Canned responses

Unlimited

Included

Plan comparison

Teams

Unlimited

Included

Plan comparison

Conversation history

Unlimited

Included

Plan comparison

Chatflows

Unlimited

Included

Plan comparison

Custom lists

Excluded

Plan comparison

Live chat, AI, email replies, attachments and typing previews

Included

Plan comparison

Advanced chatflow actions

Included

Plan comparison

User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts

Included

Plan comparison

Surveys, NPS, white-label, advanced segmentation, workflows and integrations

Included

Plan comparison

Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification

Included

Plan comparison

Support type

Human reply within 30 minutes

Limited

Plan comparison

Free trial

14 days

Limited

Plan comparison

AI Companion add-on

$19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison

AI conversations

$0.45 each

Limited

Plan comparison

Seats

No seats required

Excluded

Plan comparison

Help Center training

Included

Plan comparison

End-to-end conversation resolution

Included

Plan comparison

AI Missions

Included

Plan comparison

Human escalation

Full context included

Limited

Plan comparison

Conversation credits

Never expire

Included

Plan comparison

Free trial

14 days

Limited

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

  1. Official pricing page
    • Core: USD 19 monthly
    • Growth: USD 69 monthly
    • Ultimate: USD 99 monthly
    • Aura AI Agent: USD 0.45 monthly