Skip to content
pricing_optimizer.sql
Menu

Botsonic vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Botsonic

See full pricing history

USD · US · source: botsonic.com

Plan Pricing Charged by Offer type
Starter — default
USD 16 monthly · USD 16 / month with annual commitment

$16 per month billed annually

 Flat · per month billed annually Standalone · Fixed
Professional — default
USD 40.83 monthly · USD 40.83 / month with annual commitment

$40.83 per month billed annually

 Flat · per month billed annually Standalone · Fixed
Advanced — default
USD 249 monthly · USD 249 / month with annual commitment

$249 per month billed annually

 Flat · per month billed annually Standalone · Fixed
Enterprise — default
Contact sales Flat Standalone · Contact sales

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Botsonic

Starter — default

Highlights

Team members

1

Included

Highlights

Messages per month

1,000

Included

Highlights

Chatbots

1

Included

Highlights

Uploaded characters

10M

Included

Highlights

Agentic Actions

3

Included

Highlights

AI model

GPT-4o mini

Included

Highlights

Lead capture forms

Included

Highlights

Upload sitemaps

up to 5,000 URLs

Included

Highlights

Apps and Integrations

Whatsapp, Facebook Messenger, Telegram, Zapier, Wordpress, Google Tag Manager, Google Drive

Included

Professional — default

Highlights

Team members

2

Included

Highlights

Messages per month

3,000

Included

Highlights

Chatbots

2

Included

Highlights

Uploaded characters

50M

Included

Highlights

Agentic Actions

5

Included

Highlights

AI model

Access to GPT-4o and upcoming AI models

Included

Highlights

Apps and Integrations

Whatsapp, Facebook Messenger, Telegram, Zapier, Wordpress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Google Drive

Included

Highlights

Automated email transcripts

Included

Highlights

Request callback button

Included

Advanced — default

Highlights

Team members

5

Included

Highlights

Messages per month

12,000

Included

Highlights

Uploaded characters

100M

Included

Highlights

Workflows

5 workflows and 10 agentic actions

Included

Highlights

Sitemap size

No limit

Included

Highlights

Auto-sync

Included

Highlights

Training session

1

Included

Highlights

Dedicated Slack channel

Included

Highlights

API Access

Included

Enterprise — default

Highlights

Team members

Custom number

Included

Highlights

Messages per month

Custom number

Included

Highlights

Chatbots

Custom number

Included

Highlights

Uploaded characters

Custom number

Included

Highlights

Workflows

Custom number of behaviors and abilities

Included

Highlights

Training sessions

2

Included

Highlights

Dedicated Slack channel

Included

Highlights

Integrations

Included

Highlights

Advanced branding

Yes

Included

Highlights

Handoffs

Included

Highlights

Advanced AI analytics

Yes

Included

Highlights

SSO/SAML login

Yes

Included

Highlights

Priority support

Yes

Included

Highlights

Invoicing options

Included

Highlights

API Access

Included

Highlights

Audit log

Included

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Botsonic

  1. Official pricing page
    • Starter — default: USD 16 monthly · USD 16 / month with annual commitment
    • Professional — default: USD 40.83 monthly · USD 40.83 / month with annual commitment
    • Advanced — default: USD 249 monthly · USD 249 / month with annual commitment
    • Enterprise — default: Contact sales