Botpress vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Botpress

See full pricing history

USD · US · source: botpress.com

Plan	Pricing	Charged by	Offer type
Free	Free $0	Flat	Standalone · Free
Plus	USD 150 / month with annual commitment $150/mo billed annually	Flat	Standalone · Fixed
Team Highlighted	USD 750 / month with annual commitment $750/mo billed annually	Flat	Standalone · Fixed
Enterprise	Contact sales Custom pricing	Flat	Standalone · Contact sales

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan	Pricing	Charged by	Offer type
Free	Free The Free plan includes 5 users, 1 Inbox, and 1 Docs site.	Seat	Standalone · Free
Standard	USD 25 monthly $ 25 per user/mo	Seat · per user/mo	Standalone · Fixed
Plus Highlighted	USD 45 monthly $ 45 per user/mo	Seat · per user/mo	Standalone · Fixed
Pro	USD 75 monthly $ 75 per user/mo	Seat · per user/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Botpress

Free

Conversations Included conversations: 100

Included
Conversations Additional conversations: Excluded
Conversations Auto-recharge on overage: Excluded
Workspace Seats: 3

Included
Workspace AI agents: 3

Included
Highlights Resolution SLA: Included
Help Center Help Center: Included
Help Center Custom domain: Excluded
Support Community support: Included
Channels Webchat white-labelling: Excluded
Channels Voice: Excluded
Collaboration features Teams & RBAC: Excluded
Collaboration features Routing & assignment: Excluded
Collaboration features Team analytics: Excluded
Storage Table rows: 1K

Included
Storage Vector storage: 100MB

Included
Storage File storage: 100MB

Included

Plus

Conversations Included conversations: 250/mo

Included
Conversations Additional conversations: $65/100 convos

Included
AI usage AI usage included: $25

Included
Workspace Seats: 3

Included
Workspace AI agents: Unlimited

Included
Channels Whitelabel webchat: Included
Channels WhatsApp: Included
Channels Voice: Excluded
Help Center Help Center + custom domain: Included
Support Technical support via live chat: Included
Collaboration features Teams & RBAC: Excluded
Collaboration features Routing & assignment: Excluded
Collaboration features Team analytics: Excluded
Storage Table rows: 100K

Included
Storage Vector storage: 1GB

Included
Storage File storage: 10GB

Included

Team

Conversations Included conversations: 1,500/mo

Included
Conversations Additional conversations: $50/100 convos

Included
AI usage AI usage included: $150

Included
Workspace Seats: Unlimited

Included
Workspace AI agents: Unlimited

Included
Collaboration features Teams, routing & RBAC: Included
Collaboration features Team analytics: Included
Collaboration features Real-time collaboration: Included
Channels Whitelabel webchat: Included
Channels Voice: Excluded
Help Center Help Center + custom domain: Included
Storage Table rows: 500K

Included
Storage Vector storage: 5GB

Included
Storage File storage: 50GB

Included

Enterprise

Conversations Included conversations: Custom

Included
Conversations Additional conversations: Custom

Included
Workspace Seats: Unlimited

Included
Workspace AI agents: Unlimited

Included
Support Dedicated support: Included
Support Uptime SLA: Included
Security & Compliance Security review: Included
Storage Custom storage: Custom

Included
Channels Voice channel: Included
Support Import and export AI agents between workspaces: Included
Support Create a public profile and share your Botpress development projects: Included
Collaboration features Teams & RBAC: Included
Storage Table rows: Custom

Included
Storage Vector storage: Custom

Included
Storage File storage: Custom

Included

Help Scout

Free

Team management Users: Up to 5

Included
Shared Inbox Inboxes: 1

Included
Shared Inbox Contacts: 100/mo

Limited
Shared Inbox Saved replies: 10

Limited
Shared Inbox Tags: 10

Limited
Knowledge base Docs sites: 1

Included
Knowledge base Articles: 10

Limited
Knowledge base Beacon: 1

Included

Standard

Team management Users: Up to 25

Included
Shared Inbox Multiple Inboxes: 2 (additional Inboxes $10/mo)

Included
Channels Live chat and SMS: Included
Channels WhatsApp, Instagram, and Messenger: Included
Knowledge base Multiple knowledge bases: 2 (additional sites $20/mo)

Included
Service Level Agreements (SLAs) One basic SLA policy: 1 basic policy

Included
Automation Basic workflows: 150 basic workflows

Included
Shared Inbox Unlimited tags and saved replies: Unlimited

Included
AI AI Inbox assistant: Included
Shared Inbox Contacts: Unlimited

Included
Reporting Reporting history: 30-day history

Limited

Plus

Team management Users: Up to 50

Included
Team management Light users: 5 included

Included
Shared Inbox Inboxes: 5 (additional Inboxes $10/mo)

Included
Automation Advanced workflows: 500 advanced workflows

Included
Service Level Agreements (SLAs) Two advanced SLA policies: 2 advanced policies

Included
Highlights Secure customer portal: Included
AI Unlimited AI Drafts: Unlimited

Included
Routing Round robin routing: Round robin

Included
Integrations Salesforce, Jira, and HubSpot: Included
Team management Internal teams: Included
Company management Group conversations by company: Included
Knowledge base Docs sites: 3 (additional sites $20/mo)

Included
Reporting Reporting history: 2-year history

Included

Pro

Team management Users: Unlimited (minimum 10)

Included
Team management Light users: Up to 50 light users

Included
Shared Inbox Inboxes: 10 (additional Inboxes $10/mo)

Included
Automation Unlimited workflows: Unlimited advanced workflows

Included
Service Level Agreements (SLAs) Unlimited SLA policies: Unlimited

Included
Routing Multiple routing types: Round robin + load balanced

Included
Security SSO/SAML: Included
Security HIPAA compliance: Included
Support Dedicated onboarding specialist: Included
Support Strategic account manager: Included
Integrations Preferred pricing on Aircall: Preferred pricing

Included
Knowledge base Docs sites: 5 (additional sites $20/mo)

Included
Reporting Reporting history: All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Botpress

August 31, 2026
Official pricing page
- Free: Free
- Plus: USD 150 / month with annual commitment
- Team: USD 750 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free — Free: Free
- Plus — Plus: USD 150 monthly · USD 150 / month with annual commitment
- Team — Team: USD 750 monthly · USD 750 / month with annual commitment

Help Scout

September 21, 2026
Official pricing page
- Free: Free
- Standard: USD 25 monthly
- Plus: USD 45 monthly
- Pro: USD 75 monthly
August 27, 2026
Official pricing page
- Free: Free