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Chaport vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chaport

See full pricing history

EUR · US · source: www.chaport.com

Plan Pricing Charged by Offer type
Free — Free
Free

€ 0 0

 Flat · /mo Standalone · Free
Pro — Pro
EUR 29 monthly · EUR 39 / month with annual commitment

€ 29 39 /mo

 Flat · /mo Standalone · Fixed
Unlimited — Unlimited Highlighted
EUR 99 monthly · EUR 129 / month with annual commitment

€ 99 129 /mo

 Flat · /mo Standalone · Fixed

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chaport

Free — Free

Highlights

Operators included

2 operators included

Included

Chat history

Chat history

60-day chat history

Included

Highlights

Chats & websites

Unlimited chats & websites

Included

Auto-invitations

Auto-invitations

1 default auto-invitation (branded)

Included

Widget customization

Widget customization

Basic widget customization

Included

Apps

Apps

Web, desktop & mobile apps

Included

Pro — Pro

Highlights

Operators included

4 operators included

Included

Chat history

Chat history

Unlimited chat history

Included

Auto-invitations

Auto-invitations

Auto-invitations

Included

Widget customization

Widget customization

Advanced widget customization

Included

Messaging

Email & messengers integration

Email & messengers integration

Included

Operator productivity

Saved replies

Saved replies

Included

Auto-invitations

Pre-chat form

Pre-chat form

Included

Reports

Detailed reports

Detailed reports

Included

Messaging

Autoresponder

Autoresponder

Included

Apps

REST & JavaScript API

REST & JavaScript API

Included

Unlimited — Unlimited

Highlights

Operators included

Unlimited operators

Included

Chat history

Chat history

Unlimited chat history

Included

Automation

Chatbots

Chatbots

Included

Automation

Knowledge base + FAQ bot

Knowledge base + FAQ bot

Included

Management

Teams

Teams

Included

Management

Assignment rules

Assignment rules

Included

Operator productivity

Shared saved replies

Shared saved replies

Included

Visitor Info

Custom fields

Custom fields

Included

Operator productivity

Chat ratings

Chat ratings

Included

Reports

Advanced reports

Advanced reports

Included

Reports

On-demand reports

On-demand reports

Included

Apps

Zapier integration

Zapier integration

Included

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Chaport

  1. Official pricing page
    • Free — Free: Free
    • Pro — Pro: EUR 29 monthly · EUR 39 / month with annual commitment
    • Unlimited — Unlimited: EUR 99 monthly · EUR 129 / month with annual commitment