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Simplesat pricing

Simplesat is a customer satisfaction survey software designed for high-volume support teams. It provides CSAT, NPS, and 5-star surveys integrated directly inside helpdesk and CRM tools, enabling automated feedback routing, AI-powered analysis, trend reporting, and multilingual support. It integrates with over 100 platforms including Zendesk, Salesforce, Slack, and Microsoft Teams, allowing teams to collect, analyze, and act on customer feedback efficiently without complex setup or enterprise overhead.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Standard
USD 119 monthly · USD 109 / month with annual commitment

$119 / month $109 / month

 Flat · / month Standalone · Fixed
Pro
USD 249 monthly · USD 229 / month with annual commitment

$249 / month $229 / month

 Flat · / month Standalone · Fixed
Elite
USD 499 monthly · USD 459 / month with annual commitment

$499 / month $459 / month

 Flat · / month Standalone · Fixed
Enterprise
Contact sales

Custom

 Flat Standalone · Contact sales

What each plan includes

Feature names follow Simplesat’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Standard

User management

Account users

5

Included
Unlimited support agents
Included
Enterprise SSO
Excluded
Directory sync
Excluded

Feedback

Monthly responses

1,000

Included
Topic detection

Manual

Limited

Survey functionality

Unlimited surveys
Included

Reporting

Custom dashboards

0

Limited

Testimonials & reviews

Website feedback widgets

2

Limited
Widget customization

Basic

Limited

Direct email surveys

Monthly email sending limit

15,000

Included
Custom email templates
Excluded

Service & support

Support communication

Chat & email

Included
Dedicated CSM
Excluded

Survey branding

Survey branding

Basic

Limited
Brands

1

Limited
Custom CSS
Excluded

Highlights

Multi-brand support
Excluded

Integrations

Salesforce integration
Excluded

Pro

User management

Account users

15

Included
Unlimited support agents
Included
Enterprise SSO
Excluded
Directory sync
Excluded

Feedback

Monthly responses

3,000

Included
Topic detection

Automatic

Included

Survey functionality

Unlimited surveys
Included

Highlights

Everything in Standard
Included

Survey branding

Multi-brand support
Included
Custom CSS
Included
Brands

2

Included

Reporting

Custom dashboards

5

Included

Testimonials & reviews

Website feedback widgets

5

Included
Widget customization

Custom CSS

Included

Direct email surveys

Monthly email sending limit

75,000

Included
Custom email templates
Excluded

Service & support

Support communication

Chat, email & calls

Included
Dedicated CSM
Excluded

Integrations

Salesforce integration
Included

Elite

User management

Account users

30

Included
Unlimited support agents
Included
Enterprise SSO
Excluded
Directory sync
Excluded

Feedback

Monthly responses

7,000

Included
Topic detection

Automatic

Included

Survey functionality

Unlimited surveys
Included

Highlights

Everything in Pro
Included

Direct email surveys

Custom email templates
Included
Monthly email sending limit

150,000

Included

Reporting

Custom dashboards

10

Included

Testimonials & reviews

Website feedback widgets

10

Included
Widget customization

Custom CSS

Included

Service & support

Support communication

Chat, email & calls

Included
Dedicated CSM
Excluded
Design and code support
Excluded

Survey branding

Brands

5

Included
Custom CSS
Included

Integrations

Salesforce integration
Included

Enterprise

Highlights

Everything in Elite
Included
Usage based pricing
Included

User management

Directory Sync
Included
Enterprise SSO
Included
Account users

Usage based

Included
Stream activity logs with SIEM
Included

Service & support

Design and code support
Included
Dedicated CSM
Included

Feedback

Monthly responses

Usage based

Included

Reporting

Custom dashboards

Unlimited

Included

Testimonials & reviews

Website feedback widgets

Unlimited

Included
Widget customization

Design and code support

Included

Direct email surveys

Monthly email sending limit

Usage based

Included

Legal & compliance

TOS and DPA customization

Custom

Included

Survey branding

Brands

Usage based

Included

External email embed

Rating icons

Bespoke design service for unique and branded icons

Included

Integrations

Custom integrations
Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Standard: USD 119 monthly · USD 109 / month with annual commitment
  • Pro: USD 249 monthly · USD 229 / month with annual commitment
  • Elite: USD 499 monthly · USD 459 / month with annual commitment
  • Enterprise: Contact sales
  • $119 / month $109 / month
  • $249 / month $229 / month
  • $499 / month $459 / month
  • Custom
Official pricing page
  • Standard — default: USD 119 monthly · USD 109 / month with annual commitment
  • $119 / month $109 / month
Official pricing page

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