Chatwoot Cloud vs Gleap: pricing, plans, and features

Plan	Pricing	Charged by	Offer type
Hacker	Free $0 per agent per month	Flat · per month	Standalone · Free
Startups	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Business Highlighted	USD 39 / month with annual commitment $39/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 99 / month with annual commitment $99/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

Plan	Pricing	Charged by	Offer type
Starter — annual billing	USD 49 monthly · USD 49 / month with annual commitment Gleap starts at $49/mo for Starter when billed annually.	Flat · per month	Standalone · Fixed

Chatwoot Cloud

Hacker

Plan card Agents: Up to 2

Included
Plan card Conversations: 500/month

Included
Plan card Data retention: 30 days

Included

Startups

Plan card Unlimited conversations: Included
Plan card Captain AI credits: 300

Included
Plan card Data retention: 1 year

Included

Business

Plan card Voice channel: Included
Plan card Teams and automation rules: Included
Plan card Data retention: 2 years

Included

Enterprise

Plan card SSO and SAML: Included
Plan card Audit logs: Included
Plan card Data retention: 3 years

Included

Gleap

Starter — annual billing

Plan basics Seats: 1 seat

Included
Plan basics Projects: 1 project

Included
Plan basics Kai AI support: Included
Plan basics Live chat: Included
Plan basics In-app bug reporting: Included
Plan basics Feature roadmap: Included
Plan basics Knowledge base: Included
Plan basics Team seats: 1

Included
Plan basics Projects: 1

Included
Plan basics Model choice: Auto

Included
Plan basics AI token discount: Not included

Excluded
Plan basics SLA: 3 days

Included
Support channels Ticketing & inbox Shared Inbox: Included
Support channels Live chat: Included
Support channels In-app bug reporting: Included
Support channels Operating hours: Included
Support channels Team inboxes: Not included

Excluded
Support channels Workflows: Not included

Excluded
Support channels Kai support Kai chatbot: Included
Support channels Multiple content sources: Included
Support channels AI summary: Not included

Excluded
Support channels AI reply: Not included

Excluded
Support channels AI tools: Not included

Excluded
Support channels Copilot: Not included

Excluded
Support channels Custom agents: Not included

Excluded
Support channels Support channels Widget: Included
Support channels Email: Included
Support channels WhatsApp: Not included

Excluded
Support channels Telegram: Not included

Excluded
Support channels Instagram: Not included

Excluded
Support channels Facebook Messenger: Not included

Excluded
Support channels Outreach Surveys: Not included

Excluded
Support channels Chat messages: Not included

Excluded
Support channels Banners: Not included

Excluded
Support channels Push notifications: Not included

Excluded
Support channels News / release notes: Not included

Excluded
Support channels Product tours: Not included

Excluded
Support channels Checklists: Not included

Excluded
Support channels Emails & newsletters: Not included

Excluded
Support channels Tooltips: Not included

Excluded
Support channels Modals: Not included

Excluded
Roadmap Roadmap Public roadmap: Included
Roadmap Feature request management: Included
Help center Help center Public knowledge base: Included
Help center Unlimited collections & articles: Included
Platform & security Platform & security Reports: Included
Platform & security Custom domains: Not included

Excluded
Platform & security Remove Gleap branding: Not included

Excluded
Platform & security Third-party integrations: Not included

Excluded
Platform & security API access: Not included

Excluded
Platform & security SOC 2 Type II: Not included

Excluded
Platform & security DORA support: Not included

Excluded
Platform & security HIPAA BAA: Not included

Excluded
Platform & security SSO: Not included

Excluded
Platform & security Bring your own model: Not included

Excluded
Platform & security BYOK: Not included

Excluded
Platform & security Pay by invoice: Not included

Excluded
Platform & security Priority support & SLA: Not included

Excluded
Platform & security Support Slack channel: Not included

Excluded
Platform & security Dedicated CSM: Not included

Excluded
Self-driving AI Self-driving AI Kai PM: Not included

Excluded
Self-driving AI Kai Code: Not included

Excluded
Self-driving AI Kai Resolve: Not included

Excluded

Chatwoot Cloud vs Gleap

Chatwoot Cloud

Gleap

What each plan includes

Chatwoot Cloud

Hacker

Startups

Business

Enterprise

Gleap

Starter — annual billing

How their prices changed

Chatwoot Cloud

Gleap