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Gleap pricing

Gleap is a customer feedback and AI-driven support platform that automates the loop from user bug reports and feature requests to code fixes and product releases. It includes AI agents specialized in support, investigation, code generation, and product management, integrating bug reporting, live chat, knowledge base, public roadmaps, and AI-powered workflows to streamline software maintenance and customer support for software teams.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter
USD 59 monthly · USD 49 / month with annual commitment

$49/mo billed annually ($59/mo billed monthly)

 Flat · /mo Standalone · Fixed
Team
USD 179 monthly · USD 149 / month with annual commitment

$149/mo billed annually ($179/mo billed monthly)

 Flat · /mo Standalone · Fixed
Pro
USD 359 monthly · USD 299 / month with annual commitment

$299/mo billed annually ($359/mo billed monthly)

 Flat · /mo Standalone · Fixed
Enterprise
USD 1199 monthly · USD 999 / month with annual commitment

from $999/mo billed annually (from $1,199/mo billed monthly)

 Flat · /mo Standalone · Starting at

What each plan includes

Feature names follow Gleap’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter

Highlights

Team seats

1

Included
Projects

1

Included
Outbound messaging

Email usage above the included volume is metered.

Excluded
Remove Gleap branding
Excluded
Custom domain
Excluded
Session replay
Excluded
Console logs
Excluded
Custom data
Excluded
Surveys
Excluded
Native integrations

Jira, Trello, Slack — Starter connects Jira, Trello and Slack. Team and up connect every native integration.

Limited
In-app bug reporting
Excluded
Feature roadmap
Excluded
Knowledge base
Excluded
Kai Resolve

Investigates hard tickets and returns a verdict with evidence.

Excluded
Kai Code

Plans the change, writes the code and opens a pull request your engineers review.

Excluded
Kai PM

Feature request triage and prioritization.

Excluded
Custom agents

Agents with their own instructions, tools and connectors.

Excluded
AI model selection

Choose the model per agent from the models available in Gleap.

Excluded
Discount on AI tokens

Applied as bonus credits on every credit purchase.

Excluded
Single sign-on
Excluded
Bring your own key
Excluded
Invoice billing
Excluded
Custom MAU limit
Excluded
Dedicated customer success manager
Excluded
Custom SLA
Excluded

Team

Highlights

Team seats

Unlimited

Included
Projects

Unlimited

Included
Outbound messaging

Email usage above the included volume is metered.

Included
Remove Gleap branding
Included
Custom domain
Included
Session replay
Included
Console logs
Included
Custom data
Included
Surveys
Included
Native integrations

All — Starter connects Jira, Trello and Slack. Team and up connect every native integration.

Included
In-app bug reporting
Included
Feature roadmap
Included
Knowledge base
Included
Kai Resolve

Investigates hard tickets and returns a verdict with evidence.

Excluded
Kai Code

Plans the change, writes the code and opens a pull request your engineers review.

Excluded
Kai PM

Feature request triage and prioritization.

Excluded
Custom agents

Agents with their own instructions, tools and connectors.

Excluded
AI model selection

Choose the model per agent from the models available in Gleap.

Excluded
Discount on AI tokens

Applied as bonus credits on every credit purchase.

Excluded
Single sign-on
Excluded
Bring your own key
Excluded
Invoice billing
Excluded
Custom MAU limit
Excluded
Dedicated customer success manager
Excluded
Custom SLA
Excluded

Pro

Highlights

Team seats

Unlimited

Included
Projects

Unlimited

Included
Outbound messaging

Email usage above the included volume is metered.

Included
Remove Gleap branding
Included
Custom domain
Included
Session replay
Included
Console logs
Included
Custom data
Included
Surveys
Included
Native integrations

All — Starter connects Jira, Trello and Slack. Team and up connect every native integration.

Included
In-app bug reporting
Included
Feature roadmap
Included
Knowledge base
Included
Kai Resolve

Investigates hard tickets and returns a verdict with evidence.

Included
Kai Code

Plans the change, writes the code and opens a pull request your engineers review.

Included
Kai PM

Feature request triage and prioritization.

Included
Custom agents

Agents with their own instructions, tools and connectors.

Included
AI model selection

Choose the model per agent from the models available in Gleap.

Included
Discount on AI tokens

25% — Applied as bonus credits on every credit purchase.

Included
Single sign-on
Excluded
Bring your own key
Excluded
Invoice billing
Excluded
Custom MAU limit
Excluded
Dedicated customer success manager
Excluded
Custom SLA
Excluded

Enterprise

Highlights

Team seats

Unlimited

Included
Projects

Unlimited

Included
Outbound messaging

Email usage above the included volume is metered.

Included
Remove Gleap branding
Included
Custom domain
Included
Session replay
Included
Console logs
Included
Custom data
Included
Surveys
Included
Native integrations

All — Starter connects Jira, Trello and Slack. Team and up connect every native integration.

Included
In-app bug reporting
Included
Feature roadmap
Included
Knowledge base
Included
Kai Resolve

Investigates hard tickets and returns a verdict with evidence.

Included
Kai Code

Plans the change, writes the code and opens a pull request your engineers review.

Included
Kai PM

Feature request triage and prioritization.

Included
Custom agents

Agents with their own instructions, tools and connectors.

Included
AI model selection

Choose the model per agent from the models available in Gleap.

Included
Discount on AI tokens

25% — Applied as bonus credits on every credit purchase.

Included
Single sign-on
Included
Bring your own key

By agreement

Included
Invoice billing
Included
Custom MAU limit

By agreement

Included
Dedicated customer success manager
Included
Custom SLA

By agreement

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Starter: USD 59 monthly · USD 49 / month with annual commitment
  • Team: USD 179 monthly · USD 149 / month with annual commitment
  • Pro: USD 359 monthly · USD 299 / month with annual commitment
  • Enterprise: USD 1199 monthly · USD 999 / month with annual commitment
  • $49/mo billed annually ($59/mo billed monthly)
  • $149/mo billed annually ($179/mo billed monthly)
  • $299/mo billed annually ($359/mo billed monthly)
  • from $999/mo billed annually (from $1,199/mo billed monthly)
Official pricing page
  • Starter — annual billing: USD 49 monthly · USD 49 / month with annual commitment
  • Gleap starts at $49/mo for Starter when billed annually.
Official pricing page

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