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Gleap pricing

Gleap is a customer feedback and AI-driven support platform that automates the loop from user bug reports and feature requests to code fixes and product releases. It includes AI agents specialized in support, investigation, code generation, and product management, integrating bug reporting, live chat, knowledge base, public roadmaps, and AI-powered workflows to streamline software maintenance and customer support for software teams.

Region
US
Source currency
USD
Audiences
Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter — annual billing
USD 49 monthly · USD 49 / month with annual commitment

Gleap starts at $49/mo for Starter when billed annually.

 Flat · per month Standalone · Fixed

What each plan includes

Feature names follow Gleap’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter — annual billing

Plan basics

Seats

1 seat

Included
Projects

1 project

Included
Kai AI support
Included
Live chat
Included
In-app bug reporting
Included
Feature roadmap
Included
Knowledge base
Included
Team seats

1

Included
Projects

1

Included
Model choice

Auto

Included
AI token discount

Not included

Excluded
SLA

3 days

Included

Support channels

Ticketing & inbox Shared Inbox
Included
Live chat
Included
In-app bug reporting
Included
Operating hours
Included
Team inboxes

Not included

Excluded
Workflows

Not included

Excluded
Kai support Kai chatbot
Included
Multiple content sources
Included
AI summary

Not included

Excluded
AI reply

Not included

Excluded
AI tools

Not included

Excluded
Copilot

Not included

Excluded
Custom agents

Not included

Excluded
Support channels Widget
Included
Email
Included
WhatsApp

Not included

Excluded
Telegram

Not included

Excluded
Instagram

Not included

Excluded
Facebook Messenger

Not included

Excluded
Outreach Surveys

Not included

Excluded
Chat messages

Not included

Excluded
Banners

Not included

Excluded
Push notifications

Not included

Excluded
News / release notes

Not included

Excluded
Product tours

Not included

Excluded
Checklists

Not included

Excluded
Emails & newsletters

Not included

Excluded
Tooltips

Not included

Excluded
Modals

Not included

Excluded

Roadmap

Roadmap Public roadmap
Included
Feature request management
Included

Help center

Help center Public knowledge base
Included
Unlimited collections & articles
Included

Platform & security

Platform & security Reports
Included
Custom domains

Not included

Excluded
Remove Gleap branding

Not included

Excluded
Third-party integrations

Not included

Excluded
API access

Not included

Excluded
SOC 2 Type II

Not included

Excluded
DORA support

Not included

Excluded
HIPAA BAA

Not included

Excluded
SSO

Not included

Excluded
Bring your own model

Not included

Excluded
BYOK

Not included

Excluded
Pay by invoice

Not included

Excluded
Priority support & SLA

Not included

Excluded
Support Slack channel

Not included

Excluded
Dedicated CSM

Not included

Excluded

Self-driving AI

Self-driving AI Kai PM

Not included

Excluded
Kai Code

Not included

Excluded
Kai Resolve

Not included

Excluded

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed Plans and prices Source wording Source
  • Starter — annual billing: USD 49 monthly · USD 49 / month with annual commitment
  • Gleap starts at $49/mo for Starter when billed annually.
 Pricing page

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