JivoChat vs Richpanel
See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.
JivoChat
USD · US · source: www.jivochat.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
FREE
|
Free
$0S |
Flat | Standalone · Free |
|
Enterprise
|
USD 56 monthly
$56 per agent per month |
Seat · per agent per month | Standalone · Fixed |
Richpanel
USD · US · source: www.richpanel.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Helpdesk Seats
|
USD 99 monthly
$99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered. |
Seat · per seat, per month | Standalone · Fixed |
|
AI Agents
|
USD 0 per AI handled conversation
$0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved |
Usage · per AI handled conversation | Standalone · Usage based |
What each plan includes
Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.
Richpanel
Helpdesk Seats
-
Highlights
No per-ticket fee
-
Included
-
What's included
Unified inbox
-
Included
-
What's included
Round robin and assignment rules
-
Included
-
What's included
Reporting
-
Included
-
What's included
Macros and custom fields
-
Included
-
What's included
Customer context
-
Included
-
What's included
One-click migration
-
Included
AI Agents
-
What's included
End-to-end resolution
-
70 to 80%
Included -
What's included
Omnichannel meter
-
Included
-
What's included
Policy-trained escalation
-
Included
-
What's included
Model and token budget
-
Included
-
What's included
QA AI review
-
100%
Included -
What's included
Copilot
-
Included
-
What's included
Charged once
-
Included
How their prices changed
Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.
JivoChat
-
- FREE: Free
- Enterprise: USD 56 monthly
Richpanel
-
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
-
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment