Freshchat vs Pure Chat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshchat

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 for up to 10 agents	Flat · per month	Standalone · Free
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Pro Highlighted	USD 49 / month with annual commitment $49/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 79 / month with annual commitment $79/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

Pure Chat

See full pricing history

USD · US · source: purechat.com

Plan	Pricing	Charged by	Offer type
Growth	USD 49 monthly · USD 39 / month with annual commitment $49/month monthly or $39/month paid annually	Flat · per month	Standalone · Fixed
Pro	USD 99 monthly · USD 79 / month with annual commitment $99/month monthly or $79/month paid annually	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshchat

Free

Plan card Agents: Up to 10

Included
Plan card Web and mobile chat widget: Included
Plan card Shared inbox and email: Included

Growth

Plan card Social media messengers: Included
Plan card Text messaging: Included
Plan card Reporting and dashboards: Included

Pro

Plan card Multilingual conversations: Included
Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included

Enterprise

Plan card Skill-based routing: Included
Plan card Audit logs: Included
Plan card Allowed domains and IP whitelisting: Included

Pure Chat

Growth

Plan card 4 users/operators included: Included
Plan card 1 website: Included
Plan card 100 SMS notifications: Included
Plan card Unlimited chats: Included

Pro

Plan card 10 users/operators included: Included
Plan card Unlimited websites: Included
Plan card 1,000 SMS notifications: Included
Plan card Remove Pure Chat branding: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshchat

August 27, 2026 Source
- Free: Free
- Growth: USD 19 / month with annual commitment
- Pro: USD 49 / month with annual commitment
- Enterprise: USD 79 / month with annual commitment

Pure Chat

August 27, 2026 Source
- Growth: USD 49 monthly · USD 39 / month with annual commitment
- Pro: USD 99 monthly · USD 79 / month with annual commitment