Free
Plan card
- Agents
-
Up to 10
Included - Web and mobile chat widget
-
Included
- Shared inbox and email
-
Included
Freshchat pricing
Hosted conversational-support platform with website and mobile chat, shared inbox, email and social messaging, routing, SLAs, reporting, campaigns, and optional AI agents and copilots.
- Region
- US
- Source currency
- USD
- Audiences
- Individual, Small business, Mid-market, and Enterprise
Plans and public prices
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Free
|
Free
$0 for up to 10 agents |
Flat · per month | Standalone · Free |
|
Growth
|
USD 19 / month with annual commitment
$19/agent/month billed annually |
Unit · per agent per month, billed annually | Standalone · Fixed |
|
Pro
Highlighted
|
USD 49 / month with annual commitment
$49/agent/month billed annually |
Unit · per agent per month, billed annually | Standalone · Fixed |
|
Enterprise
|
USD 79 / month with annual commitment
$79/agent/month billed annually |
Unit · per agent per month, billed annually | Standalone · Fixed |
What each plan includes
Feature names follow Freshchat’s own pricing page. Check the wording before treating features from different vendors as like-for-like.
Growth
Plan card
- Social media messengers
-
Included
- Text messaging
-
Included
- Reporting and dashboards
-
Included
Pro
Plan card
- Multilingual conversations
-
Included
- Intelligent routing
-
Included
- Multiple SLA policies
-
Included
Enterprise
Plan card
- Skill-based routing
-
Included
- Audit logs
-
Included
- Allowed domains and IP whitelisting
-
Included
How pricing changed
We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.
| Observed | Plans and prices | Source wording | Source |
|---|---|---|---|
|
|
Pricing page |