Chatbase vs Freshchat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatbase

See full pricing history

USD · US · source: www.chatbase.co

Plan	Pricing	Charged by	Offer type
Free	Free $ 0 per month	Flat · per month	Standalone · Free
Hobby	USD 40 monthly $ 40 per month	Flat · per month	Standalone · Fixed
Standard Highlighted	USD 150 monthly $ 150 per month	Flat · per month	Standalone · Fixed
Pro	USD 500 monthly $ 500 per month	Flat · per month	Standalone · Fixed
Enterprise	Contact sales Let's Talk	Flat	Standalone · Contact sales

Freshchat

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 for up to 10 agents	Flat · per month	Standalone · Free
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Pro Highlighted	USD 49 / month with annual commitment $49/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 79 / month with annual commitment $79/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatbase

Free

Configuration Message credits (monthly): 50

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 0

Included
Configuration Training content size: 1 MB

Included
Configuration Workspace seats: 1 member

Included
Model Limited access to models: Limited
Highlights AI agents get deleted after 14 days of inactivity: Limited
Configuration Attachments: Excluded
Activity Basic analytics: Excluded
Integrations & API Integrations: Excluded

Hobby

Configuration Message credits (monthly): 700

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 5

Included
Configuration Training content size: 10 MB

Included
Configuration Workspace seats: 2 members

Included
Model Access to advanced models: Included
Integrations & API Integrations: Included
Activity Basic analytics: Included
Configuration Attachments: Included
Highlights Helpdesk: Excluded
Integrations & API API access: Excluded

Standard

Configuration Message credits (monthly): 4,000

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 8

Included
Configuration Training content size: 20 MB

Included
Configuration Workspace seats: 3 members

Included
Voice Concurrent Calls: 10

Included
Highlights Helpdesk: Included
Voice Voice: Included
Voice Telephony: Included
Configuration Outbound campaigns: Included
Integrations & API API access: Included
Configuration Personalization: Included
Training Auto-resync agents: Included
Integrations & API Advanced integrations (Stripe, Zendesk, and more): Included
Activity Advanced analytics: Excluded

Pro

Configuration Message credits (monthly): 15,000

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 12

Included
Configuration Training content size: 40 MB

Included
Configuration Workspace seats: 5 members

Included
Voice Concurrent Calls: 20

Included
Activity Advanced analytics: Included
Training Sources suggestions: Included
Training Tickets as a source: Included

Enterprise

Highlights Higher limits: Included
Highlights Flexible billing: Included
Highlights Custom roles & permissions: Included
Highlights SSO: Included
Highlights White-labeling: Included
Highlights Audit logs: Included
Highlights Priority support: Included
Highlights Success manager (CSM): Included
Highlights SLAs: Included
Highlights HIPAA-eligible: Included

Freshchat

Free

Plan card Agents: Up to 10

Included
Plan card Web and mobile chat widget: Included
Plan card Shared inbox and email: Included

Growth

Plan card Social media messengers: Included
Plan card Text messaging: Included
Plan card Reporting and dashboards: Included

Pro

Plan card Multilingual conversations: Included
Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included

Enterprise

Plan card Skill-based routing: Included
Plan card Audit logs: Included
Plan card Allowed domains and IP whitelisting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Chatbase

September 21, 2026
Official pricing page
- Free: Free
- Hobby: USD 40 monthly
- Standard: USD 150 monthly
- Pro: USD 500 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free — Free: Free
- Hobby — Hobby: USD 40 monthly · USD 40 / month with annual commitment
- Standard — Standard: USD 150 monthly · USD 150 / month with annual commitment
- Pro — Pro: USD 500 monthly · USD 500 / month with annual commitment

Freshchat

August 27, 2026
Official pricing page
- Free: Free
- Growth: USD 19 / month with annual commitment
- Pro: USD 49 / month with annual commitment
- Enterprise: USD 79 / month with annual commitment