Phonely AI vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Phonely AI

See full pricing history

USD · US · source: www.phonely.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 Per month, billed monthly	Flat · Per month, billed monthly	Standalone · Free
Starter	USD 50 monthly · USD 33 / month with annual commitment $50 Per month, billed monthly	Flat · Per month, billed monthly	Standalone · Fixed
Professional Highlighted	USD 150 monthly · USD 100 / month with annual commitment $150 Per month, billed monthly	Flat · Per month, billed monthly	Standalone · Fixed
Enterprise	USD 0 monthly as low as 5¢/ min Billed monthly	Usage · min	Standalone · Starting at

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Phonely AI

Free

Highlights 100 Free Minutes ~50 calls: 100 Free Minutes ~50 calls

Limited
Highlights 100+ voices & Languages: Included
Highlights AI Builder: Included
Highlights Email + SMS notification: Included
Minutes Included (Monthly) Minutes Included (Monthly): 100

Limited
Overage Minutes Overage Minutes: -

Excluded
AI Agent Buildout AI Agent Buildout: Self-Serve

Included
Agent Features Direct website import: 3 pages

Limited
Agent Features AI SMS: Unknown
Telephony Phone Numbers: 1 free

Limited
Telephony Post Transfer Rate: Unknown
Support Support Channel: Community

Included

Starter

Highlights 200 mins ~100 calls: 200 mins ~100 calls

Limited
Highlights Premium voices: Included
Highlights Transcript and AI Analytics: Included
Highlights Spam filtering: Included
Minutes Included (Monthly) Minutes Included (Monthly): 250

Limited
Overage Minutes Overage Minutes: $0.25/min

Included
AI Agent Buildout AI Agent Buildout: Self-Serve

Included
Agent Features Direct website import: 30 pages/ month

Limited
Agent Features AI SMS: 1/5 min

Limited
Telephony Phone Numbers: 3 free

Limited
Telephony Post Transfer Rate: $0.02/min

Included
Support Support Channel: Email only

Included

Professional

Highlights 650 mins ~300 calls: 650 mins ~300 calls

Limited
Highlights Conversational AI: Included
Highlights SMS: Included
Highlights Advanced API Integrations: Included
Highlights CRM integrations: Included
Minutes Included (Monthly) Minutes Included (Monthly): 750

Limited
Overage Minutes Overage Minutes: $0.30/min

Included
AI Agent Buildout AI Agent Buildout: Priority support

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: 1/10 min

Limited
Telephony Phone Numbers: 5 free

Limited
Telephony Post Transfer Rate: $0.02/min

Included
Support Support Channel: Priority email

Included

Enterprise

Highlights Full Agent Buildout: Included
Highlights Fine tuning & SIP trunking: Included
Highlights Slack Channel Support: Included
Highlights HIPAA BAA: Included
Minutes Included (Monthly) Minutes Included (Monthly): Talk to sales

Unknown
Overage Minutes Overage Minutes: $0.25/min

Included
AI Agent Buildout AI Agent Buildout: Full Agent Buildout

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: Custom

Included
Telephony Phone Numbers: Custom

Included
Telephony Post Transfer Rate: Custom

Included
Support Support Channel: Slack + Teams + Phone

Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Phonely AI

August 27, 2026 Source
- Free: Free
- Starter: USD 50 monthly · USD 33 / month with annual commitment
- Professional: USD 150 monthly · USD 100 / month with annual commitment
- Enterprise: USD 0 monthly
August 27, 2026 Source
- Free: Free
- Starter: USD 50 monthly
- Pro: USD 150 monthly

Zammad Hosted

August 27, 2026 Source
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment