Skip to content

Chatway vs Trakdesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: chatway.app

Plan Pricing Charged by Offer type
Free
Free

$0 Free forever

Flat · /month Standalone · Free
Solo
USD 29 monthly · USD 24 / month with annual commitment

$24 $29 Save $60 yearly /month (Billed yearly)

Flat · /month Standalone · Fixed
Team Highlighted
USD 79 monthly · USD 65 / month with annual commitment

$65 $79 Save $168 yearly /month (Billed yearly)

Flat · /month Standalone · Fixed
Plus
USD 149 monthly · USD 119 / month with annual commitment

$119 $149 Save $360 yearly /month (Billed yearly)

Flat · /month Standalone · Fixed

USD · US · source: trakdesk.com

Plan Pricing Charged by Offer type
Starter
USD 11.99 monthly · USD 9.99 / month with annual commitment

$11.99/agent monthly or $9.99/agent billed yearly

Seat · per user per month Standalone · Fixed
Professional
USD 19.99 monthly · USD 16.99 / month with annual commitment

$19.99/agent monthly or $16.99/agent billed yearly

Seat · per user per month Standalone · Fixed
Business Highlighted
USD 29.99 monthly · USD 24.99 / month with annual commitment

$29.99/agent monthly or $24.99/agent billed yearly

Seat · per user per month Standalone · Fixed
Enterprise
USD 49.99 monthly · USD 44.99 / month with annual commitment

$49.99/agent monthly or $44.99/agent billed yearly

Seat · per user per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatway

Free

Seats included

1 seat total

1

Limited

Highlights

30 days chat history

30 days

Limited

Chat Management

FAQs & canned responses

Included

Highlights

iOS and Android mobile apps

Included

Highlights

Unlimited conversations

Included

Widget Customization & Targeting

Widget customization

Included

Integrations & Apps

Buttons for social chat channels

Included

Highlights

Unlimited contacts

30 days

Limited

Highlights

Unlimited chat history

30 days

Limited

Highlights

Automations

Excluded

Highlights

Help Center

Excluded

Highlights

Multi-widget support

Excluded

Highlights

Setup multiple inboxes

Excluded

Solo

Highlights

Everything in Free

Included

Seats included

1 seat total

1

Included

Highlights

Unlimited chat history

Unlimited

Included

Store Integration (Shopify & WooCommerce)

Shopify & WooCommerce full sync

Included

Integrations & Apps

Integration

Included

Multilingual Support

Live translation

Included

Highlights

Remove Chatway branding

Included

Highlights

Unlimited contacts

Unlimited

Included

Highlights

Automations

Excluded

Highlights

Help Center

Excluded

Highlights

Multi-widget support

Excluded

Highlights

Setup multiple inboxes

Excluded

Team

Highlights

Everything in Solo

Included

Seats included

4 seats total

4

Included

Automation & Workflows

Automation & Workflows

Included

Highlights

Help Center

Included

Highlights

Unlimited chat history

Unlimited

Included

Highlights

Multi-widget support

Excluded

Highlights

Setup multiple inboxes

Excluded

Plus

Highlights

Everything in Team

Included

Seats included

10 seats total

10

Included

Highlights

Multiple widgets

Included

Highlights

Multiple inboxes

Included

Highlights

Priority support

Included

Highlights

Multiple help centers

Included

Highlights

Unlimited chat history

Unlimited

Included

Trakdesk

Starter

Plan card

Email-to-ticket

Included

Plan card

Custom domain

Included

Plan card

Time tracking

Included

Plan card

Satisfaction surveys

Included

Professional

Plan card

Multiple SLA policies

Included

Plan card

Multiple ticket forms

Included

Plan card

Custom DKIM

Included

Plan card

Announcements

Included

Business

Plan card

Portal customization

Included

Plan card

Advanced reports

Included

Plan card

Scheduled reports

Included

Plan card

Ticket scheduler

Included

Enterprise

Plan card

Enterprise helpdesk

Included

Plan card

Advanced controls

Included

Plan card

Enterprise reporting

Included

Plan card

Priority support

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Chatway

  1. Source
    • Free: Free
    • Solo: USD 29 monthly · USD 24 / month with annual commitment
    • Team: USD 79 monthly · USD 65 / month with annual commitment
    • Plus: USD 149 monthly · USD 119 / month with annual commitment
  2. Source
    • Free: Free

Trakdesk

  1. Source
    • Starter: USD 11.99 monthly · USD 9.99 / month with annual commitment
    • Professional: USD 19.99 monthly · USD 16.99 / month with annual commitment
    • Business: USD 29.99 monthly · USD 24.99 / month with annual commitment
    • Enterprise: USD 49.99 monthly · USD 44.99 / month with annual commitment