HelpDesk.com vs Productlane

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 19 monthly $19 per user / mo	Seat · per user / mo	Standalone · Fixed
Growth	USD 79 monthly $79 per user / mo	Seat · per user / mo	Standalone · Fixed
Enterprise	Contact sales Contact Sales	Other	Standalone · Contact sales

Productlane

See full pricing history

USD · US · source: productlane.com

Plan	Pricing	Charged by	Offer type
Starter	USD 29 monthly $29 per user/month	Flat · published subscription	Standalone · Fixed
Pro Highlighted	USD 59 monthly $59 per user/month	Flat · published subscription	Standalone · Fixed
Scale	USD 99 monthly $99 per user/month	Flat · published subscription	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpDesk.com

Essential

Highlights Essential: Included
Highlights Essential plan includes:: Included
Highlights Ticketing: Included
Highlights Channels and selling: Included

Growth

Highlights Growth: Included
Highlights Everything in Essential, plus:: Included
Highlights Ticketing: Included
Highlights Team and scale: Included

Enterprise

Highlights Enterprise: Included
Highlights Everything in Growth, plus:: Included
Highlights Adapts to how you work: Included
Highlights A dedicated team for your account: Included
Highlights No procurement surprises: Included

Productlane

Starter

Official plan card AI resolutions: 25 included

Limited
Official plan card Shared inbox and live chat: Included
Official plan card Feature requests: Included

Pro

Official plan card AI resolutions: 50 included

Limited
Official plan card Shared Slack inbox: Included
Official plan card Reporting and macros: Included

Scale

Official plan card AI resolutions: 100 included

Limited
Official plan card Customer support portal: Included
Official plan card SSO and SLA policies: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

HelpDesk.com

August 27, 2026 Source
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales

Productlane

August 27, 2026 Source
- Starter: USD 29 monthly
- Pro: USD 59 monthly
- Scale: USD 99 monthly