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LiveChat pricing

Customer support, help desk, or live chat software for business teams.

Region
US
Source currency
USD
Audiences
Enterprise, Individual, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter
USD 25 monthly · USD 19 / month with annual commitment

$ 19 /mo per person billed annually. Price / month (billed monthly) $25

 Seat · per person Standalone · Fixed
Team
USD 59 monthly · USD 49 / month with annual commitment

$ 49 /mo per person billed annually. Price / month (billed monthly) $59 per person

 Seat · per person Standalone · Fixed
Business
USD 89 monthly · USD 79 / month with annual commitment

$ 79 /mo per person billed annually. Price / month (billed monthly) $89 per person

 Seat · per person Standalone · Fixed
Enterprise
Contact sales

Let's talk. Request a call

 Seat Standalone · Contact sales

What each plan includes

Feature names follow LiveChat’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter

Key features

Text Intelligence
Included
Traffic tracking

up to 100 visitors

Limited
Recurring campaigns

1 campaign

Limited
Chat history

60-day

Limited
Widget customization

Basic widget customization

Limited
24/7/365 Support
Included
Users

1 user — Starter plan only allows one user.

Limited

Text Intelligence

Reply suggestions

3 sources — Get reply suggestions from your imported knowledge sources. The number of knowledge sources depends on your plan.

Limited

Team

Key features

Text Intelligence
Included
Traffic tracking

up to 400 visitors

Limited
Campaigns

Unlimited campaigns

Included
Chat history

Unlimited chat history

Included
Widget customization

Full widget customization

Included
Basic reporting
Included
Users

Unlimited users — You can invite up to 400 users with the Team and Business plans.

Limited

Text Intelligence

Reply suggestions

10 sources — Get reply suggestions from your imported knowledge sources. The number of knowledge sources depends on your plan.

Limited

Business

Key features

Text Intelligence
Included
Traffic tracking

up to 1000 visitors

Limited
Work scheduler

Set the working hours for your agents to ensure smooth transitions between shifts.

Included
Staffing prediction

See how many agents you will need to efficiently staff your chat.

Included
On-demand reporting

Receive scheduled reports that cover a particular aspect of your solution. Available in CSV, TSV, XLS and other formats.

Included
Advanced reporting
Included
Agent performance

See how your agents are doing. Spot top performers and teammates who need to improve certain areas of their work.

Included
SMS and Apple Messages for Business
Included
Users

Unlimited users — You can invite up to 400 users with the Team and Business plans.

Limited

Text Intelligence

Reply suggestions

10 sources — Get reply suggestions from your imported knowledge sources. The number of knowledge sources depends on your plan.

Limited

Enterprise

Key features

Text Intelligence
Included
Traffic tracking

Customize tracking limit

Included
Support from Product Expert

A product expert who owns the success of your LiveChat® and helps you keep optimizing.

Included
Dedicated onboarding
Included
White label chat widget

Ask us to remove the 'Powered by LiveChat®' branding from your chat widget.

Included
Software engineer support

Our software engineers will assist you with custom implementations and integrating LiveChat® with your existing software environment.

Included
Single Sign-on (SSO)

LiveChat® is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0).

Included
HIPAA Compliance

LiveChat® helps you maintain HIPAA compliance with enhanced security standard. HIPAA support requires a signed Business Associate Agreement (BAA). BAA is available on eligible plans upon request.

Included
Alternative payment terms

As an alternative to using your company card, you can pay for LiveChat® with purchase orders and annual invoices.

Included
Professional services

Get comprehensive professional services from LiveChat® including quick implementation, tailored support, training, and more.

Included
Service level agreements (SLAs)

Defined guaranteed response times, uptime, and support standards to ensure your service meets critical business requirements.

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Starter: USD 25 monthly · USD 19 / month with annual commitment
  • Team: USD 59 monthly · USD 49 / month with annual commitment
  • Business: USD 89 monthly · USD 79 / month with annual commitment
  • Enterprise: Contact sales
  • $ 19 /mo per person billed annually. Price / month (billed monthly) $25
  • $ 49 /mo per person billed annually. Price / month (billed monthly) $59 per person
  • $ 79 /mo per person billed annually. Price / month (billed monthly) $89 per person
  • Let's talk. Request a call
Official pricing page
  • Starter: USD 19 monthly
  • Team: USD 49 monthly
  • Enterprise: Contact sales
  • $ 19 /mo
  • $ 49 /mo
  • talk to Sales
Official pricing page

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