Kayako vs Lorikeet

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

Lorikeet

See full pricing history

USD · US · source: www.lorikeetcx.ai

Plan	Pricing	Charged by	Offer type
Start — default	USD 1500 monthly · USD 1500 / month with annual commitment $1,500 / month paid annually	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

Lorikeet

Start — default

Highlights Credits per year: 18,000 credits per year

Included
Highlights Credits for Chat, email, SMS resolution: 0.95

Included
Highlights Voice resolution price: 1.50

Included
Highlights Routing or analytics tagging, per ticket: 0.30

Included
Highlights Automated QA, per ticket: 0.30

Included
Highlights Per seat charges: None

Included
Highlights Implementation or platform fees: Included

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales

Lorikeet

August 27, 2026 Source
- Start — default: USD 1500 monthly · USD 1500 / month with annual commitment