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Fini AI pricing

Fini AI is an autonomous, self-improving AI support agent designed for enterprise customer support, especially in regulated industries like fintech, banking, healthcare, and insurance. It resolves up to 90% of support tickets across voice, chat, and email channels with 99% accuracy, automates workflows by connecting to backend systems (billing, CRM, internal tools), and continuously improves itself without manual tuning. It integrates with major helpdesk platforms (Zendesk, Intercom, Salesforce, etc.) and offers compliance features including SOC 2, ISO 27001, HIPAA, GDPR, and audit trails. Pricing is based on per-resolution usage with a free 90-day pilot for enterprise customers.

Region
US
Source currency
USD
Audiences
Enterprise and Mid-market

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Growth
USD 0 per resolved ticket

$0.89 /resolved ticket. Total tickets included every month 3,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.89 per resolution (overage table: 2,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.

 Usage · /resolved ticket Standalone · Usage based
Scale Highlighted
USD 0 per resolved ticket

$0.69 /resolved ticket. Most Chosen. Total tickets included every month 10,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.69 per resolution (overage table: 8,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.

 Usage · /resolved ticket Standalone · Usage based
Enterprise
USD 0 per resolved ticket

$0.49 /resolved ticket. Contact us. Total tickets included every month Unlimited tickets upto. PER RESOLUTION · ENTERPRISE from $0.49. Overage: Contact us. Unused allowance rolls forward one month. No per-seat fees.

 Usage · /resolved ticket Standalone · Usage based

What each plan includes

Feature names follow Fini AI’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Growth

What's included

Whole platform
Included
Implementation

Included

Included
Voice AI, with standard rate card
Included
Shared customer success
Included
Priority email support
Included
Monthly ticket allowance

3,000 tickets

Limited

Scale extras

White-glove onboarding
Excluded
Dedicated AI engineer
Excluded

Security & Quality

SSO & SAML
Excluded

Custom Actions (Scale Extras)

Slack agent
Excluded
Custom API actions
Excluded
Multi-language support
Excluded
Nightly Knowledge Atlas scan
Excluded

Helpdesk

Custom helpdesk integration
Excluded

Critical Priority Functions (Enterprise Extras)

Dedicated engineer pod
Excluded

Scale

What's included

Everything in Growth
Included
White-glove onboarding
Included
Dedicated AI engineer
Included
Nightly Knowledge Atlas scan
Included
Slack agent + SSO
Included
Multi-language support
Included
Monthly ticket allowance

10,000 tickets

Limited
90-day free pilot
Excluded

Custom Actions (Scale Extras)

Custom API actions
Included
Scheduled reports
Included
Outbound webhooks
Included
Quarterly business reviews
Included

Security & Quality

SSO & SAML
Included

Helpdesk

Custom helpdesk integration
Excluded

Critical Priority Functions (Enterprise Extras)

Dedicated engineer pod
Excluded

Enterprise

What's included

Everything in Scale
Included
90-day free pilot
Included
Dedicated engineer pod

15-min SLA

Included
Uptime SLA · premium support
Included
Custom helpdesk integration
Included
Admin & audit logs
Included
Monthly ticket allowance

Unlimited tickets

Included

Critical Priority Functions (Enterprise Extras)

Hot standby + failover
Included
Data residency + BAA/DPA
Included
Switching-cost credit

Upto $50,000

Included
Full decision audit trail
Included
Hourly knowledge updates
Included
Model version control
Included
No price increases
Included
Quarterly AI researcher sessions
Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Growth: USD 0 per resolved ticket
  • Scale: USD 0 per resolved ticket
  • Enterprise: USD 0 per resolved ticket
  • $0.89 /resolved ticket. Total tickets included every month 3,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.89 per resolution (overage table: 2,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.
  • $0.69 /resolved ticket. Most Chosen. Total tickets included every month 10,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.69 per resolution (overage table: 8,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.
  • $0.49 /resolved ticket. Contact us. Total tickets included every month Unlimited tickets upto. PER RESOLUTION · ENTERPRISE from $0.49. Overage: Contact us. Unused allowance rolls forward one month. No per-seat fees.
Official pricing page
  • Growth — default: USD 3600 monthly · USD 3000 / month with annual commitment
  • Scale — default: USD 9000 monthly · USD 7500 / month with annual commitment
  • Enterprise — default: Contact sales
  • $3,600 /mo or $36,000 / year
  • $9,000 /mo or $90,000 / year
  • Contact us
Official pricing page

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