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DocsBot vs LiveAgent

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: docsbot.ai

Plan Pricing Charged by Offer type
Free
Free

$0 /month

Flat · /month Standalone · Free
Personal
USD 49 monthly

$49 /month

Flat · /month Standalone · Fixed
Standard Highlighted
USD 149 monthly

$149 /month

Flat · /month Standalone · Fixed
Business
USD 499 monthly

$499 /month

Flat · /month Standalone · Fixed
Enterprise
Contact sales

Contact us for your custom quote

Flat Standalone · Contact sales

USD · US · source: www.liveagent.com

Plan Pricing Charged by Offer type
Small business
USD 19 monthly · USD 15 / month with annual commitment

$15 per agent/month billed annually $19 /month

Seat · per agent/month Standalone · Fixed
Medium business
USD 35 monthly · USD 29 / month with annual commitment

$29 per agent/month billed annually $35 /month

Seat · per agent/month Standalone · Fixed
Large business Highlighted
USD 59 monthly · USD 49 / month with annual commitment

$49 per agent/month billed annually $59 /month

Seat · per agent/month Standalone · Fixed
Enterprise
USD 85 monthly · USD 69 / month with annual commitment

$69 per agent/month billed annually $85 /month

Seat · per agent/month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

DocsBot

Free

Limits

DocsBots

1

Included

Limits

Source Pages

50

Included

Limits

AI Credits / month

100

Included

Limits

Team users

1

Included

Limits

Bot lifetime

30-day expiry

Limited

Sources

Basic source types

Included

Limits

Actions per bot

Excluded

Personal

Limits

DocsBots

1

Included

Limits

Source Pages

5k

Included

Limits

AI Credits / month

5k

Included

Limits

Actions per bot

3

Included

Limits

Team users

1

Included

Limits

Bot lifetime

Unlimited

Included

Actions

Remote MCP connections

Included

Actions

Lead collection forms

Included

Actions

Scheduling tools — Calendly, Cal.com, TidyCal

Included

Actions

Custom action buttons

Included

Integrations

Zapier/Workflow automations

Included

Integrations

Slack integration

Included

Integrations

Messenger, WhatsApp, and Telegram

Included

Analytics

Basic analytics

Included

AI

Premium embedding models

Included

Sources

Source refresh

Monthly

Included

Actions

Skills — build, validate, and publish

Excluded

Standard

Limits

DocsBots

3

Included

Limits

Source Pages

15k

Included

Limits

AI Credits / month

15k

Included

Limits

Actions per bot

8

Included

Limits

Team users

5

Included

Actions

Skills — build, validate, and publish

Included

Actions

Custom lead fields (beyond name/email)

Included

Actions

Escalation ticket creation

Included

Actions

Stripe billing support actions

Included

Actions

Web search

Included

Integrations

Native CRM lead delivery

Included

Integrations

Help Scout integration

Included

Integrations

MCP server (expose bot via MCP)

Included

Analytics

Conversation analytics

Included

Analytics

Question analytics

Included

Analytics

Conversation summaries & insights

Included

Sources

Source refresh

Weekly

Included

Features

Realtime voice agents

Included

Actions

Web search domain allowlist

Excluded

Business

Limits

DocsBots

10

Included

Limits

Source Pages

100k

Included

Limits

AI Credits / month

60k

Included

Limits

Actions per bot

12

Included

Limits

Team users

10

Included

Actions

Web search domain allowlist

Included

Analytics

Conversation topic reports

Included

Analytics

Conversation sentiment analysis

Included

Analytics

AI question reports

Included

Analytics

Data explorer

Included

Features

Client-side PII redaction

Included

Features

Unbranded chat widgets

Included

Features

Rate limiting

Included

Features

Per-bot roles (reselling/multi-workspace)

Included

Support

Priority support

Included

Compliance

SOC 2 Type II

Included

Compliance

GDPR compliance

Included

Features

Custom chat log retention

Excluded

Compliance

HIPAA available

Excluded

Enterprise

Limits

Custom Bot, Source, Question limits

Included

Limits

Custom Team size (seats)

Included

Features

Per-bot roles for reselling or multiple departments/workspaces

Included

AI

Azure OpenAI Service

Included

Features

Self-hosted options

Included

Features

IP logging

Included

Features

SSO options

Included

Limits

Custom AI credit allowance for deep research

Included

Support

Priority support & SLAs

Included

Support

Custom feature development

Included

Support

Custom invoices and Purchase Orders

Included

Support

ACH & Wire transfer payment methods

Included

Features

Custom chat log retention options

Included

Limits

Custom per-bot action limits

Included

Compliance

SOC 2 Type II

Included

Compliance

GDPR compliant

Included

Compliance

HIPAA available

Included

Compliance

Custom DPA

Included

Compliance

Custom contracts & legal addenda

Included

Compliance

Data residency options

Included

LiveAgent

Small business

Highlights

AI Agents

Included

Highlights

Ticketing

Included

Highlights

Live chat

Included

Highlights

Knowledgebase

Included

Highlights

Customer Portal

Included

Highlights

Contact forms

Included

Highlights

Automation rules

Included

Highlights

Integrations

Included

Highlights

Multiple language support

Included

Communication channels

Contact forms – Contact us buttons

3

Limited

Communication channels

Contact forms – In page

3

Limited

Communication channels

Email ticketing – Incoming email accounts

3

Limited

Communication channels

Email ticketing – Outgoing email accounts

3

Limited

Communication channels

Live chat button

2

Limited

Conversation management

Custom ticket filters

300 filters / agent

Limited

Conversation management

Departments

10

Limited

Conversation management

Canned messages

20

Limited

Conversation management

Predefined answers

20

Limited

Customization

Knowledge base

1

Limited

Customization

API keys

1

Limited

Automation

Event Rules

50

Limited

Support and services

Customer support service

best effort

Limited

Communication channels

Call center & IVR

Excluded

Automation

Time Rules

Excluded

Automation

Service levels (SLA)

Excluded

Security and permissions

SSO

Excluded

Conversation management

Custom roles

Excluded

Medium business

Highlights

Everything in Small plan

Included

Highlights

AI Agents incl. full setup

Included

Highlights

Call center & IVR

Included

Highlights

Time Rules

Included

Highlights

Reports

Included

Highlights

Proactive chat invitations

Included

Highlights

Agent ratings

Included

Highlights

Sound configuration

Included

Highlights

Service levels (SLA)

Included

Highlights

SSO

Included

Highlights

Custom roles

Included

Communication channels

Contact forms – Contact us buttons

10

Limited

Communication channels

Contact forms – In page

10

Limited

Communication channels

Email ticketing – Incoming email accounts

10

Limited

Communication channels

Email ticketing – Outgoing email accounts

10

Limited

Communication channels

Live chat button

5

Limited

Conversation management

Custom ticket filters

500 filters / agent

Limited

Conversation management

Departments

20

Limited

Conversation management

Canned messages

100

Limited

Conversation management

Predefined answers

100

Limited

Conversation management

Custom roles

2

Limited

Customization

Knowledge base

1

Limited

Customization

API keys

5

Limited

Automation

Event Rules

150

Limited

Automation

Time Rules

30

Limited

Automation

SLA rules

5

Limited

Automation

Service levels (SLA)

5

Limited

Support and services

Customer support service

24/7

Included

Large business

Highlights

Everything in Medium plan

Included

Highlights

Time tracking & Audit log

Included

Highlights

Audit log

Included

Communication channels

Facebook

Included

Communication channels

Instagram

Included

Communication channels

X

Included

Communication channels

Viber

Included

Communication channels

Telegram

3 bots

Limited

Communication channels

WhatsApp

5 numbers

Limited

Communication channels

Contact forms – Contact us buttons

50

Limited

Communication channels

Contact forms – In page

50

Limited

Communication channels

Email ticketing – Incoming email accounts

150

Limited

Communication channels

Email ticketing – Outgoing email accounts

150

Limited

Communication channels

Live chat button

50

Limited

Conversation management

Custom ticket filters

1000 filters / agent

Limited

Conversation management

Departments

150

Limited

Conversation management

Canned messages

500

Limited

Conversation management

Predefined answers

500

Limited

Conversation management

Custom roles

5

Limited

Customization

Knowledge base

2

Limited

Customization

API keys

10

Limited

Automation

Event Rules

500

Limited

Automation

Time Rules

100

Limited

Automation

SLA rules

50

Limited

Automation

Service levels (SLA)

20

Limited

Support and services

Customer support service

24/7

Included

Enterprise

Highlights

Everything in Large plan

Included

Highlights

Almost unlimited

Included

Support and services

Dedicated account manager

Included

Support and services

Priority support

Included

Support and services

Assisted channels integration

Included

Customization

Branding Free

Included

Support and services

Custom billing setup

Included

Support and services

Service review call and reports

Included

Support and services

Scheduled release management

Included

Communication channels

Contact forms – Contact us buttons

200

Limited

Communication channels

Contact forms – In page

200

Limited

Communication channels

Email ticketing – Incoming email accounts

500

Limited

Communication channels

Email ticketing – Outgoing email accounts

500

Limited

Communication channels

Live chat button

100

Limited

Communication channels

Telegram

3 bots+

Limited

Communication channels

WhatsApp

20 numbers

Limited

Conversation management

Custom ticket filters

5000 filters / agent

Limited

Conversation management

Departments

300

Limited

Conversation management

Canned messages

1000

Limited

Conversation management

Predefined answers

1000

Limited

Conversation management

Custom roles

40

Limited

Customization

Knowledge base

10

Limited

Customization

API keys

100

Limited

Automation

Event Rules

1000

Limited

Automation

Time Rules

200

Limited

Automation

SLA rules

100

Limited

Automation

Service levels (SLA)

100

Limited

Support and services

Customer support service

24/7

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

DocsBot

    • Free: Free
    • Personal: USD 49 monthly
    • Standard: USD 149 monthly
    • Business: USD 499 monthly
    • Enterprise: Contact sales
    • Free plan — Free plan: Free
    • Personal plan — Personal plan: USD 49 monthly · USD 49 / month with annual commitment
    • Standard plan — Standard plan: USD 149 monthly · USD 149 / month with annual commitment
    • Business plan — Business plan: USD 499 monthly · USD 499 / month with annual commitment

LiveAgent

    • Small business: USD 19 monthly · USD 15 / month with annual commitment
    • Medium business: USD 35 monthly · USD 29 / month with annual commitment
    • Large business: USD 59 monthly · USD 49 / month with annual commitment
    • Enterprise: USD 85 monthly · USD 69 / month with annual commitment
    • Small business: USD 19 monthly · USD 15 / month with annual commitment
    • Medium business: USD 35 monthly · USD 29 / month with annual commitment
    • Large business: USD 59 monthly · USD 49 / month with annual commitment
    • Enterprise: USD 85 monthly · USD 69 / month with annual commitment