Cotera vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Cotera

See full pricing history

USD · US · source: cotera.co

Plan	Pricing	Charged by	Offer type
Pay-as-you-go	USD 0 monthly Build an agent for free, no credit card required. After that, you'll only pay for what you use. $0 / month	Usage · / month	Standalone · Usage based
Team	Contact sales / month Contact sales	Flat · / month	Standalone · Contact sales
Enterprise	Contact sales Custom Contact sales	Other · Custom	Standalone · Contact sales

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Cotera

Pay-as-you-go

Highlights Free credits: 1000

Included
Highlights Seats: One seat

Included
Highlights Agents: Unlimited

Included
Highlights Datasets: Unlimited

Included
Highlights Integrations: Unlimited

Included
Highlights Basic support: Included
Highlights Community Slack access: Included

Team

Highlights Everything in Starter: Included
Highlights Credits: 100k

Included
Highlights Seats: Unlimited

Included
Highlights Use your own data warehouse: Included
Highlights Priority support: Included
Highlights Dedicated Slack channel: Included

Enterprise

Highlights Everything in Pro: Included
Highlights Use your own AI API Keys: Included
Highlights Dedicated support: Included
Highlights Training: Included
Highlights Custom contracts: Included
Highlights Flexible invoicing: Included
Highlights SSO: Included

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Cotera

September 21, 2026
Official pricing page
- Pay-as-you-go: USD 0 monthly
- Team: Contact sales
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Pay-as-you-go: Free
- Team: Contact sales
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Pay-as-you-go — default: Free
- Team — default: Free

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment