Formilla vs Front

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Formilla

See full pricing history

USD · US · source: www.formilla.com

Plan	Pricing	Charged by	Offer type
Standard	Free Free for 1 chat agent	Seat · per user per month	Standalone · Free
Premium	USD 13.99 / month with annual commitment $13.99/month based on yearly term paid in full	Seat · per user per month	Standalone · Fixed
Professional Highlighted	USD 39.99 / month with annual commitment $39.99/month based on yearly term paid in full	Seat · per user per month	Standalone · Fixed
Enterprise	USD 299.99 monthly Custom pricing starting from $299.99/month	Seat · per user per month	Standalone · Starting at

Front

See full pricing history

USD · US · source: front.com

Plan	Pricing	Charged by	Offer type
Starter	USD 25 / month with annual commitment $25 /seat/mo, up to 10 seats	Seat · /seat/mo	Standalone · Fixed
Professional	USD 65 / month with annual commitment $65 /seat/mo, up to 50 seats	Seat · /seat/mo	Standalone · Fixed
Enterprise Highlighted	USD 105 monthly $105 /seat/mo	Seat · /seat/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Formilla

Standard

Plan card 1 chat agent: Included
Plan card Unlimited live chats: Included
Plan card Desktop and mobile apps: Included
Plan card Custom branding: Included

Premium

Plan card 1 chat agent: Included
Plan card ChatGPT bots and copilot: Included
Plan card Third-party integrations: Included
Plan card Unlimited chat history: Included

Professional

Plan card 2 chat agents: Included
Plan card Visitor monitoring: Included
Plan card File sharing: Included
Plan card Branding removal: Included

Enterprise

Plan card Full team access: Included
Plan card AI setup and training: Included
Plan card Advanced integrations: Included
Plan card Dedicated onboarding: Included

Front

Starter

Highlights Seats: Up to 10

Limited
Communication channels Communication channels: Single channel type

Limited
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Yes, if single channel type

Limited
Front AI AI Topics: Included
Workflow automation Workflow automation: Up to 10 rules

Limited
Workspaces Workspaces: 1

Limited
Knowledge base Knowledge base: Basic

Included
Analytics and reporting Analytics and reporting: Basic

Limited
User management User management: Basic

Limited
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Professional

Highlights Seats: Up to 50

Limited
Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Macros and up to 20 rules

Limited
Workspaces Workspaces: Up to 5

Limited
Knowledge base Knowledge base: Customizable

Included
Analytics and reporting Analytics and reporting: Advanced

Included
User management User management: SSO, SCIM

Included
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Enterprise

Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Unlimited macros and rules

Included
Key features Smart rules: Included
Workspaces Workspaces: Unlimited

Included
Knowledge base Knowledge base: Customizable and multi-language

Included
Analytics and reporting Analytics and reporting: Custom reports

Included
User management User management: SSO, SCIM, and custom roles

Included
Front AI AI Copilot: included

Included
Front AI Smart QA: included

Included
Front AI Smart CSAT: included

Included
Front AI AI Autopilot: add-on

Excluded

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Formilla

August 27, 2026
Official pricing page
- Standard: Free
- Premium: USD 13.99 / month with annual commitment
- Professional: USD 39.99 / month with annual commitment
- Enterprise: USD 299.99 monthly

Front

September 21, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 monthly
August 31, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
- Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
- Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment