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Front pricing

Front is a customer service platform that unifies communication channels like email, chat, SMS, and social media into a collaborative shared inbox with AI-powered automation and assistance. It supports complex customer operations by enabling cross-team coordination, multi-step workflows, and AI tools such as Autopilot and Copilot to automate and assist with customer support, inbound sales, account management, and customer success. The platform includes ticketing, live chat, knowledge base, and extensive integrations, targeting teams in customer support and operations to improve response times, productivity, and customer satisfaction.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter
USD 25 / month with annual commitment

$25 /seat/mo, up to 10 seats

 Seat · /seat/mo Standalone · Fixed
Professional
USD 65 / month with annual commitment

$65 /seat/mo, up to 50 seats

 Seat · /seat/mo Standalone · Fixed
Enterprise Highlighted
USD 105 monthly

$105 /seat/mo

 Seat · /seat/mo Standalone · Fixed

What each plan includes

Feature names follow Front’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter

Highlights

Seats

Up to 10

Limited

Communication channels

Communication channels

Single channel type

Limited

Key features

Shared inbox and ticketing
Included

Messaging & live chat

Messaging & live chat

Yes, if single channel type

Limited

Front AI

AI Topics
Included
AI Copilot

add-on

Excluded
Smart QA

add-on

Excluded
Smart CSAT

add-on

Excluded
AI Autopilot

add-on

Excluded

Workflow automation

Workflow automation

Up to 10 rules

Limited

Workspaces

Workspaces

1

Limited

Knowledge base

Knowledge base

Basic

Included

Analytics and reporting

Analytics and reporting

Basic

Limited

User management

User management

Basic

Limited

Professional

Highlights

Seats

Up to 50

Limited

Communication channels

Communication channels

Omnichannel (email, SMS, social, WhatsApp, etc.)

Included

Key features

Shared inbox and ticketing
Included

Messaging & live chat

Messaging & live chat
Included

Front AI

AI Topics
Included
AI Copilot

add-on

Excluded
Smart QA

add-on

Excluded
Smart CSAT

add-on

Excluded
AI Autopilot

add-on

Excluded

Workflow automation

Workflow automation

Macros and up to 20 rules

Limited

Workspaces

Workspaces

Up to 5

Limited

Knowledge base

Knowledge base

Customizable

Included

Analytics and reporting

Analytics and reporting

Advanced

Included

User management

User management

SSO, SCIM

Included

Enterprise

Communication channels

Communication channels

Omnichannel (email, SMS, social, WhatsApp, etc.)

Included

Key features

Shared inbox and ticketing
Included
Smart rules
Included

Messaging & live chat

Messaging & live chat
Included

Front AI

AI Topics
Included
AI Copilot

included

Included
Smart QA

included

Included
Smart CSAT

included

Included
AI Autopilot

add-on

Excluded

Workflow automation

Workflow automation

Unlimited macros and rules

Included

Workspaces

Workspaces

Unlimited

Included

Knowledge base

Knowledge base

Customizable and multi-language

Included

Analytics and reporting

Analytics and reporting

Custom reports

Included

User management

User management

SSO, SCIM, and custom roles

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Starter: USD 25 / month with annual commitment
  • Professional: USD 65 / month with annual commitment
  • Enterprise: USD 105 monthly
  • $25 /seat/mo, up to 10 seats
  • $65 /seat/mo, up to 50 seats
  • $105 /seat/mo
Official pricing page
  • Starter: USD 25 / month with annual commitment
  • Professional: USD 65 / month with annual commitment
  • Enterprise: USD 105 / month with annual commitment
  • $25 /seat/mo, up to 10 seats
  • $65 /seat/mo, up to 50 seats
  • $105 /seat/mo
Official pricing page
  • Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
  • Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
  • Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment
  • $25 /seat/mo, up to 10 seats
  • $65 /seat/mo, up to 50 seats
  • $105 /seat/mo
Official pricing page

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