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Front pricing

Front is a customer service platform that unifies communication channels like email, chat, SMS, and social media into a collaborative shared inbox with AI-powered automation and assistance. It supports complex customer operations by enabling cross-team coordination, multi-step workflows, and AI tools such as Autopilot and Copilot to automate and assist with customer support, inbound sales, account management, and customer success. The platform includes ticketing, live chat, knowledge base, and extensive integrations, targeting teams in customer support and operations to improve response times, productivity, and customer satisfaction.

Region
US
Source currency
USD
Audiences
Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter — up to 10 seats
USD 25 monthly · USD 25 / month with annual commitment

$25 /seat/mo, up to 10 seats

 Seat · per seat / month Standalone · Fixed
Professional — up to 50 seats
USD 65 monthly · USD 65 / month with annual commitment

$65 /seat/mo, up to 50 seats

 Seat · per seat / month Standalone · Fixed
Enterprise — most popular Highlighted
USD 105 monthly · USD 105 / month with annual commitment

$105 /seat/mo

 Seat · per seat / month Standalone · Fixed

What each plan includes

Feature names follow Front’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter — up to 10 seats

Highlights

Communication channels

Email, Front Chat, or SMS — Single channel type

Included
Shared inbox

Manage conversations from a collaborative inbox

Included
Ticketing system

Track, organize, and resolve requests

Included
AI Topics

Understand your most common customer contact reasons

Included
Automation rules

Up to 10 automation rules

Included
Basic analytics
Included
No-code public knowledge base
Included
AI add-ons available
Excluded

Professional — up to 50 seats

Highlights

Communication channels

Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Shared inbox

Manage conversations from a collaborative inbox

Included
Ticketing system

Track, organize, and resolve requests

Included
Macros and automation rules

Up to 20 automation rules

Included
Advanced analytics
Included
Multiple workspaces

Up to 5

Included
SSO and SCIM
Included
AI add-ons available
Excluded

Enterprise — most popular

Highlights

Communication channels

Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Shared inbox

Manage conversations from a collaborative inbox

Included
Ticketing system

Track, organize, and resolve requests

Included
Smart rules

Unlimited rules and macros

Included
Multi-language knowledge base
Included
Custom roles and permissions
Included
AI Copilot, QA, and CSAT included
Included

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed Plans and prices Source wording Source
  • Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
  • Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
  • Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment
  • $25 /seat/mo, up to 10 seats
  • $65 /seat/mo, up to 50 seats
  • $105 /seat/mo
 Pricing page

Compare with alternatives