Gleap vs Vision Helpdesk Cloud

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Gleap

See full pricing history

USD · US · source: www.gleap.io

Plan	Pricing	Charged by	Offer type
Starter	USD 59 monthly · USD 49 / month with annual commitment $49/mo billed annually ($59/mo billed monthly)	Flat · /mo	Standalone · Fixed
Team	USD 179 monthly · USD 149 / month with annual commitment $149/mo billed annually ($179/mo billed monthly)	Flat · /mo	Standalone · Fixed
Pro	USD 359 monthly · USD 299 / month with annual commitment $299/mo billed annually ($359/mo billed monthly)	Flat · /mo	Standalone · Fixed
Enterprise	USD 1199 monthly · USD 999 / month with annual commitment from $999/mo billed annually (from $1,199/mo billed monthly)	Flat · /mo	Standalone · Starting at

Vision Helpdesk Cloud

See full pricing history

USD · US · source: www.visionhelpdesk.com

Plan	Pricing	Charged by	Offer type
Starter Help Desk	USD 15 monthly · USD 12 / month with annual commitment $15/agent month-to-month or $12/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Help Desk	USD 25 monthly · USD 20 / month with annual commitment $25/agent month-to-month or $20/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Satellite Help Desk Highlighted	USD 30 monthly · USD 24 / month with annual commitment $30/agent month-to-month or $24/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Service Desk	USD 40 monthly · USD 32 / month with annual commitment $40/agent month-to-month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Service Desk	USD 60 monthly · USD 48 / month with annual commitment $60/agent month-to-month or $48/agent/month billed annually	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Gleap

Starter

Highlights Team seats: 1

Included
Highlights Projects: 1

Included
Highlights Outbound messaging: Excluded
Highlights Remove Gleap branding: Excluded
Highlights Custom domain: Excluded
Highlights Session replay: Excluded
Highlights Console logs: Excluded
Highlights Custom data: Excluded
Highlights Surveys: Excluded
Highlights Native integrations: Jira, Trello, Slack

Limited
Highlights In-app bug reporting: Excluded
Highlights Feature roadmap: Excluded
Highlights Knowledge base: Excluded
Highlights Kai Resolve: Excluded
Highlights Kai Code: Excluded
Highlights Kai PM: Excluded
Highlights Custom agents: Excluded
Highlights AI model selection: Excluded
Highlights Discount on AI tokens: Excluded
Highlights Single sign-on: Excluded
Highlights Bring your own key: Excluded
Highlights Invoice billing: Excluded
Highlights Custom MAU limit: Excluded
Highlights Dedicated customer success manager: Excluded
Highlights Custom SLA: Excluded

Team

Highlights Team seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Outbound messaging: Included
Highlights Remove Gleap branding: Included
Highlights Custom domain: Included
Highlights Session replay: Included
Highlights Console logs: Included
Highlights Custom data: Included
Highlights Surveys: Included
Highlights Native integrations: All

Included
Highlights In-app bug reporting: Included
Highlights Feature roadmap: Included
Highlights Knowledge base: Included
Highlights Kai Resolve: Excluded
Highlights Kai Code: Excluded
Highlights Kai PM: Excluded
Highlights Custom agents: Excluded
Highlights AI model selection: Excluded
Highlights Discount on AI tokens: Excluded
Highlights Single sign-on: Excluded
Highlights Bring your own key: Excluded
Highlights Invoice billing: Excluded
Highlights Custom MAU limit: Excluded
Highlights Dedicated customer success manager: Excluded
Highlights Custom SLA: Excluded

Pro

Highlights Team seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Outbound messaging: Included
Highlights Remove Gleap branding: Included
Highlights Custom domain: Included
Highlights Session replay: Included
Highlights Console logs: Included
Highlights Custom data: Included
Highlights Surveys: Included
Highlights Native integrations: All

Included
Highlights In-app bug reporting: Included
Highlights Feature roadmap: Included
Highlights Knowledge base: Included
Highlights Kai Resolve: Included
Highlights Kai Code: Included
Highlights Kai PM: Included
Highlights Custom agents: Included
Highlights AI model selection: Included
Highlights Discount on AI tokens: 25%

Included
Highlights Single sign-on: Excluded
Highlights Bring your own key: Excluded
Highlights Invoice billing: Excluded
Highlights Custom MAU limit: Excluded
Highlights Dedicated customer success manager: Excluded
Highlights Custom SLA: Excluded

Enterprise

Highlights Team seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Outbound messaging: Included
Highlights Remove Gleap branding: Included
Highlights Custom domain: Included
Highlights Session replay: Included
Highlights Console logs: Included
Highlights Custom data: Included
Highlights Surveys: Included
Highlights Native integrations: All

Included
Highlights In-app bug reporting: Included
Highlights Feature roadmap: Included
Highlights Knowledge base: Included
Highlights Kai Resolve: Included
Highlights Kai Code: Included
Highlights Kai PM: Included
Highlights Custom agents: Included
Highlights AI model selection: Included
Highlights Discount on AI tokens: 25%

Included
Highlights Single sign-on: Included
Highlights Bring your own key: By agreement

Included
Highlights Invoice billing: Included
Highlights Custom MAU limit: By agreement

Included
Highlights Dedicated customer success manager: Included
Highlights Custom SLA: By agreement

Included

Vision Helpdesk Cloud

Starter Help Desk

Plan card Cloud helpdesk: Included
Plan card Ticket management: Included
Plan card US, UK, EU, and India hosting: Included
Plan card Software updates: Included

Pro Help Desk

Plan card Professional helpdesk: Included
Plan card Customer portal: Included
Plan card Support workflows: Included
Plan card Software updates: Included

Satellite Help Desk

Plan card Multibrand support: Included
Plan card Satellite portals: Included
Plan card Cloud hosting: Included
Plan card Support updates: Included

Pro Service Desk

Plan card Service-desk workflows: Included
Plan card Cloud deployment: Included
Plan card Agent support tools: Included
Plan card Software updates: Included

Enterprise Service Desk

Plan card Enterprise service desk: Included
Plan card Advanced workflows: Included
Plan card Enterprise controls: Included
Plan card Cloud hosting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Gleap

September 21, 2026
Official pricing page
- Starter: USD 59 monthly · USD 49 / month with annual commitment
- Team: USD 179 monthly · USD 149 / month with annual commitment
- Pro: USD 359 monthly · USD 299 / month with annual commitment
- Enterprise: USD 1199 monthly · USD 999 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — annual billing: USD 49 monthly · USD 49 / month with annual commitment

Vision Helpdesk Cloud

August 27, 2026
Official pricing page
- Starter Help Desk: USD 15 monthly · USD 12 / month with annual commitment
- Pro Help Desk: USD 25 monthly · USD 20 / month with annual commitment
- Satellite Help Desk: USD 30 monthly · USD 24 / month with annual commitment
- Pro Service Desk: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise Service Desk: USD 60 monthly · USD 48 / month with annual commitment