Simplesat vs Smartsupp

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Simplesat

See full pricing history

USD · US · source: www.simplesat.io

Plan	Pricing	Charged by	Offer type
Standard	USD 119 monthly · USD 109 / month with annual commitment $119 / month $109 / month	Flat · / month	Standalone · Fixed
Pro	USD 249 monthly · USD 229 / month with annual commitment $249 / month $229 / month	Flat · / month	Standalone · Fixed
Elite	USD 499 monthly · USD 459 / month with annual commitment $499 / month $459 / month	Flat · / month	Standalone · Fixed
Enterprise	Contact sales Custom	Flat	Standalone · Contact sales

Smartsupp

See full pricing history

USD · US · source: www.smartsupp.com

Plan	Pricing	Charged by	Offer type
Free — Customer Service	Free Free $0	Flat	Standalone · Free
Solo — Customer Service	USD 17 / month with annual commitment $17 / month billed annually · Save $85 / year	Flat	Standalone · Fixed
Plus — Customer Service Highlighted	USD 25 / month with annual commitment $25 / month billed annually · Save $127 / year	Flat	Standalone · Fixed
Expert — Customer Service	USD 83 / month with annual commitment $83 / month billed annually · Save $421 / year	Flat	Standalone · Fixed
Ultimate Enterprise — Customer Service	USD 280 monthly Starts at $280 /month	Flat	Standalone · Starting at
Mira AI Agent — Mira AI Agent	USD 16 / month with annual commitment $16 / month 100 conversations / month billed annually · Save $48 / year	Usage · 100 conversations / month	Standalone · Starting at
Unlimited AI Agents — Mira AI Agent	Contact sales Let's talk	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Simplesat

Standard

User management Account users: 5

Included
Feedback Monthly responses: 1,000

Included
Survey functionality Unlimited surveys: Included
User management Unlimited support agents: Included
Reporting Custom dashboards: 0

Limited
Testimonials & reviews Website feedback widgets: 2

Limited
Testimonials & reviews Widget customization: Basic

Limited
Feedback Topic detection: Manual

Limited
Direct email surveys Monthly email sending limit: 15,000

Included
Service & support Support communication: Chat & email

Included
Survey branding Survey branding: Basic

Limited
Survey branding Brands: 1

Limited
Highlights Multi-brand support: Excluded
Survey branding Custom CSS: Excluded
Direct email surveys Custom email templates: Excluded
Integrations Salesforce integration: Excluded
User management Enterprise SSO: Excluded
User management Directory sync: Excluded
Service & support Dedicated CSM: Excluded

Pro

User management Account users: 15

Included
Feedback Monthly responses: 3,000

Included
Survey functionality Unlimited surveys: Included
User management Unlimited support agents: Included
Highlights Everything in Standard: Included
Survey branding Multi-brand support: Included
Survey branding Custom CSS: Included
Reporting Custom dashboards: 5

Included
Testimonials & reviews Website feedback widgets: 5

Included
Testimonials & reviews Widget customization: Custom CSS

Included
Feedback Topic detection: Automatic

Included
Direct email surveys Monthly email sending limit: 75,000

Included
Service & support Support communication: Chat, email & calls

Included
Survey branding Brands: 2

Included
Integrations Salesforce integration: Included
Direct email surveys Custom email templates: Excluded
User management Enterprise SSO: Excluded
User management Directory sync: Excluded
Service & support Dedicated CSM: Excluded

Elite

User management Account users: 30

Included
Feedback Monthly responses: 7,000

Included
Survey functionality Unlimited surveys: Included
User management Unlimited support agents: Included
Highlights Everything in Pro: Included
Direct email surveys Custom email templates: Included
Reporting Custom dashboards: 10

Included
Testimonials & reviews Website feedback widgets: 10

Included
Testimonials & reviews Widget customization: Custom CSS

Included
Feedback Topic detection: Automatic

Included
Direct email surveys Monthly email sending limit: 150,000

Included
Service & support Support communication: Chat, email & calls

Included
Survey branding Brands: 5

Included
Survey branding Custom CSS: Included
Integrations Salesforce integration: Included
User management Enterprise SSO: Excluded
User management Directory sync: Excluded
Service & support Dedicated CSM: Excluded
Service & support Design and code support: Excluded

Enterprise

Highlights Everything in Elite: Included
Highlights Usage based pricing: Included
User management Directory Sync: Included
Service & support Design and code support: Included
Service & support Dedicated CSM: Included
User management Enterprise SSO: Included
User management Account users: Usage based

Included
Feedback Monthly responses: Usage based

Included
Reporting Custom dashboards: Unlimited

Included
Testimonials & reviews Website feedback widgets: Unlimited

Included
Testimonials & reviews Widget customization: Design and code support

Included
Direct email surveys Monthly email sending limit: Usage based

Included
Legal & compliance TOS and DPA customization: Custom

Included
Survey branding Brands: Usage based

Included
External email embed Rating icons: Bespoke design service for unique and branded icons

Included
User management Stream activity logs with SIEM: Included
Integrations Custom integrations: Included

Smartsupp

Free — Customer Service

Operators Operators: 1

Included
Number of websites Number of websites: 1

Included
Conversations history Conversations history: 14 days

Limited
Conversations volume Conversations volume: 25 conversations per month

Limited
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: Excluded
AI Reply Assists AI Reply Assists: Excluded
Basic features Personal shortcuts: 1

Limited
Automated workflows & messages Automatic Messages: 1 message template

Limited
Automated workflows & messages Automation Workflows: Excluded
MCP & API MCP & API: Excluded
Services Premium support: Excluded

Solo — Customer Service

Operators Operators: 1

Included
Number of websites Number of websites: 1

Included
Conversations history Conversations history: 1 year

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: 3 email addresses

Included
Automated workflows & messages Basic automated messages: Included
AI Reply Assists AI Reply Assists: 50 / month

Limited
Basic features Personal shortcuts: unlimited

Included
Automated workflows & messages Automatic Messages: unlimited

Included
Automated workflows & messages Automation Workflows: Excluded
MCP & API MCP & API: Excluded
Services Premium support: Excluded

Plus — Customer Service

Operators Operators: 3

Included
Number of websites Number of websites: 1

Included
Conversations history Conversations history: 1 year

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: 10 email addresses

Included
Automated workflows & messages Automated workflows: Included
MCP & API MCP & API: Included
AI Reply Assists AI Reply Assists: 250 / month

Limited
Basic features Personal shortcuts: unlimited

Included
MCP & API API Tokens: 10

Included
MCP & API Webhooks: 1

Included
Services Premium support: Excluded

Expert — Customer Service

Operators Operators: 5+ (upgradable)

Included
Number of websites Number of websites: 3

Included
Conversations history Conversations history: 3 years

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: 50 email addresses

Included
Automated workflows & messages Automated workflows: Included
Services Premium support: Included
MCP & API MCP & API: Included
AI Reply Assists AI Reply Assists: 500 / month

Limited
Basic features Personal shortcuts: unlimited

Included
MCP & API API Tokens: 25

Included
MCP & API Webhooks: 3

Included

Ultimate Enterprise — Customer Service

Operators Operators: custom

Included
Number of websites Number of websites: Custom limit

Included
Conversations history Conversations history: 3 years

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Connected e-mail addresses: custom limit

Included
Highlights Individual limits: Included
Highlights Custom setup and integrations: Included
Services Dedicated account manager: Included
MCP & API API & data exports: Included
Highlights Payment via wire transfer: Included
AI Reply Assists AI Reply Assists: Custom limit

Included
Services Premium support: Included

Mira AI Agent — Mira AI Agent

Core features Number of AI agents: 1 AI Agent

Included
Core features Conversations / month: 100, upgradable to 5 000

Limited
Highlights Working 24/7: Included
Knowledge Knows up to 30 000 products: up to 30 000 products

Included
Knowledge Website scrape: 20 content pages

Limited
Core features Your voice, your rules: Included
Other Handover to human agent: Included
Core features Answering FAQs: Included
Core features Recommending products: Included
Core features Multi-language support: Included
Knowledge Custom questions: 30

Limited
Support Premium onboarding support: Excluded

Unlimited AI Agents — Mira AI Agent

Core features Number of AI agents: Unlimited AI Agents

Included
Core features Conversations / month: custom

Included
Highlights Working 24/7: Included
Knowledge Independent knowledge per agent: Included
Knowledge Custom memory size: custom

Included
Other Handover to human agent: Included
Knowledge Website scrape: custom

Included
Knowledge Product feed: custom

Included
Knowledge Custom questions: custom

Included
Support Premium onboarding support: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Simplesat

September 21, 2026
Official pricing page
- Standard: USD 119 monthly · USD 109 / month with annual commitment
- Pro: USD 249 monthly · USD 229 / month with annual commitment
- Elite: USD 499 monthly · USD 459 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Standard — default: USD 119 monthly · USD 109 / month with annual commitment

Smartsupp

September 21, 2026
Official pricing page
- Free — Customer Service: Free
- Solo — Customer Service: USD 17 / month with annual commitment
- Plus — Customer Service: USD 25 / month with annual commitment
- Expert — Customer Service: USD 83 / month with annual commitment
- Ultimate Enterprise — Customer Service: USD 280 monthly
- Mira AI Agent — Mira AI Agent: USD 16 / month with annual commitment
- Unlimited AI Agents — Mira AI Agent: Contact sales
August 27, 2026
Official pricing page
- Free: Free