Fini AI vs Phonely AI

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Fini AI

See full pricing history

USD · US · source: www.usefini.com

Plan	Pricing	Charged by	Offer type
Growth	USD 0 per resolved ticket $0.89 /resolved ticket. Total tickets included every month 3,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.89 per resolution (overage table: 2,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based
Scale Highlighted	USD 0 per resolved ticket $0.69 /resolved ticket. Most Chosen. Total tickets included every month 10,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.69 per resolution (overage table: 8,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based
Enterprise	USD 0 per resolved ticket $0.49 /resolved ticket. Contact us. Total tickets included every month Unlimited tickets upto. PER RESOLUTION · ENTERPRISE from $0.49. Overage: Contact us. Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based

Phonely AI

See full pricing history

USD · US · source: www.phonely.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 Per month, billed monthly; $0 Per month, billed annually	Flat · Per month	Standalone · Free
Starter	USD 50 monthly · USD 33 / month with annual commitment $50 Per month, billed monthly; $33 33% off Per month, billed annually	Flat · Per month	Standalone · Fixed
Professional Highlighted	USD 150 monthly · USD 100 / month with annual commitment $150 Per month, billed monthly; $100 33% off Per month, billed annually	Flat · Per month	Standalone · Fixed
Enterprise	USD 0 per min as low as 5¢/ min Billed monthly; as low as 5¢/ min Billed monthly, billed annually	Usage · / min	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Fini AI

Growth

What's included Whole platform: Included
What's included Implementation: Included

Included
What's included Voice AI, with standard rate card: Included
What's included Shared customer success: Included
What's included Priority email support: Included
What's included Monthly ticket allowance: 3,000 tickets

Limited
Scale extras White-glove onboarding: Excluded
Scale extras Dedicated AI engineer: Excluded
Security & Quality SSO & SAML: Excluded
Custom Actions (Scale Extras) Slack agent: Excluded
Custom Actions (Scale Extras) Custom API actions: Excluded
Custom Actions (Scale Extras) Multi-language support: Excluded
Custom Actions (Scale Extras) Nightly Knowledge Atlas scan: Excluded
Helpdesk Custom helpdesk integration: Excluded
Critical Priority Functions (Enterprise Extras) Dedicated engineer pod: Excluded

Scale

What's included Everything in Growth: Included
What's included White-glove onboarding: Included
What's included Dedicated AI engineer: Included
What's included Nightly Knowledge Atlas scan: Included
What's included Slack agent + SSO: Included
What's included Multi-language support: Included
What's included Monthly ticket allowance: 10,000 tickets

Limited
Custom Actions (Scale Extras) Custom API actions: Included
Custom Actions (Scale Extras) Scheduled reports: Included
Custom Actions (Scale Extras) Outbound webhooks: Included
Custom Actions (Scale Extras) Quarterly business reviews: Included
Security & Quality SSO & SAML: Included
Helpdesk Custom helpdesk integration: Excluded
Critical Priority Functions (Enterprise Extras) Dedicated engineer pod: Excluded
What's included 90-day free pilot: Excluded

Enterprise

What's included Everything in Scale: Included
What's included 90-day free pilot: Included
What's included Dedicated engineer pod: 15-min SLA

Included
What's included Uptime SLA · premium support: Included
What's included Custom helpdesk integration: Included
What's included Admin & audit logs: Included
What's included Monthly ticket allowance: Unlimited tickets

Included
Critical Priority Functions (Enterprise Extras) Hot standby + failover: Included
Critical Priority Functions (Enterprise Extras) Data residency + BAA/DPA: Included
Critical Priority Functions (Enterprise Extras) Switching-cost credit: Upto $50,000

Included
Critical Priority Functions (Enterprise Extras) Full decision audit trail: Included
Critical Priority Functions (Enterprise Extras) Hourly knowledge updates: Included
Critical Priority Functions (Enterprise Extras) Model version control: Included
Critical Priority Functions (Enterprise Extras) No price increases: Included
Critical Priority Functions (Enterprise Extras) Quarterly AI researcher sessions: Included

Phonely AI

Free

Highlights 100 Free Minutes ~50 calls: 100 Free Minutes ~50 calls

Limited
Features Minutes Included (Monthly): 100

Limited
Features Overage Minutes: -

Excluded
Highlights 100+ voices & Languages: Included
Highlights AI Builder: Included
Highlights Email + SMS notification: Included
Features AI Agent Buildout: Self-Serve

Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: 3 pages

Limited
Telephony Phone Numbers: 1 free

Limited
Support Support Channel: Community

Limited

Starter

Highlights 200 mins ~100 calls: 200 mins ~100 calls

Limited
Features Minutes Included (Monthly): 250

Limited
Features Overage Minutes: $0.25/min

Limited
Highlights Premium voices: Included
Highlights Transcript and AI Analytics: Included
Highlights Spam filtering: Included
Features AI Agent Buildout: Self-Serve

Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: 30 pages/ month

Limited
Agent Features AI SMS: 1/5 min

Limited
Telephony Phone Numbers: 3 free

Limited
Telephony Post Transfer Rate: $0.02/min

Limited
Support Support Channel: Email only

Limited

Professional

Highlights 650 mins ~300 calls: 650 mins ~300 calls

Limited
Features Minutes Included (Monthly): 750

Limited
Features Overage Minutes: $0.30/min

Limited
Highlights Conversational AI: Included
Highlights SMS: Included
Highlights Advanced API Integrations: Included
Highlights CRM integrations: Included
Features AI Agent Buildout: Priority support

Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: 1/10 min

Limited
Telephony Phone Numbers: 5 free

Limited
Telephony Post Transfer Rate: $0.02/min

Limited
Support Support Channel: Priority email

Limited

Enterprise

Features Minutes Included (Monthly): Talk to sales

Unknown
Features Overage Minutes: $0.25/min

Limited
Highlights Full Agent Buildout: Full Agent Buildout

Included
Highlights Fine tuning & SIP trunking: Included
Highlights Slack Channel Support: Included
Highlights HIPAA BAA: Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: Custom

Included
Telephony Phone Numbers: Custom

Included
Telephony Post Transfer Rate: Custom

Included
Support Support Channel: Slack + Teams + Phone

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Fini AI

September 21, 2026
Official pricing page
- Growth: USD 0 per resolved ticket
- Scale: USD 0 per resolved ticket
- Enterprise: USD 0 per resolved ticket
August 27, 2026
Official pricing page
- Growth — default: USD 3600 monthly · USD 3000 / month with annual commitment
- Scale — default: USD 9000 monthly · USD 7500 / month with annual commitment
- Enterprise — default: Contact sales

Phonely AI

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 50 monthly · USD 33 / month with annual commitment
- Professional: USD 150 monthly · USD 100 / month with annual commitment
- Enterprise: USD 0 per min
August 27, 2026
Official pricing page
- Free: Free
- Starter: USD 50 monthly · USD 33 / month with annual commitment
- Professional: USD 150 monthly · USD 100 / month with annual commitment
- Enterprise: USD 0 monthly
August 27, 2026
Official pricing page
- Free: Free
- Starter: USD 50 monthly
- Pro: USD 150 monthly