Coval vs LiveAgent

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Coval

See full pricing history

USD · US · source: www.coval.ai

Plan	Pricing	Charged by	Offer type
Starter	USD 100 monthly $ 100 /mo Billed monthly	Flat · /mo Billed monthly	Standalone · Fixed
Growth Highlighted	USD 500 monthly $ 500 /mo Billed monthly	Flat · /mo Billed monthly	Standalone · Fixed
Enterprise	USD 4500 / month with annual commitment Custom Starting at $4,500/month	Flat · /month	Standalone · Starting at

LiveAgent

See full pricing history

USD · US · source: www.liveagent.com

Plan	Pricing	Charged by	Offer type
Small business	USD 19 monthly · USD 15 / month with annual commitment $15 per agent/month billed annually $19 /month	Seat · per agent/month	Standalone · Fixed
Medium business	USD 35 monthly · USD 29 / month with annual commitment $29 per agent/month billed annually $35 /month	Seat · per agent/month	Standalone · Fixed
Large business Highlighted	USD 59 monthly · USD 49 / month with annual commitment $49 per agent/month billed annually $59 /month	Seat · per agent/month	Standalone · Fixed
Enterprise	USD 85 monthly · USD 69 / month with annual commitment $69 per agent/month billed annually $85 /month	Seat · per agent/month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Coval

Starter

Usage Limits Simulation minutes / mo: 100

Limited
Usage Limits Monitored calls / mo: 1,000

Limited
Usage Limits Trace retention: 30 days

Limited
Usage Limits Concurrent simulations: 5

Limited
Usage Limits Projects: 1

Limited
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: $0.40 / min

Included
Usage Limits Overage per monitoring minute: $0.10 / min

Included
Models & Intelligence Test scenario library: Industry starter packs

Included
Models & Intelligence Voice models: Basic

Included
Models & Intelligence Metrics per call: 10

Limited
Models & Intelligence Persona library: 10

Limited
Developer Surface Webhooks: 5 / project

Limited
Developer Surface Rate limits: 60 req/min

Limited
Security & Compliance SAML SSO: Excluded
Security & Compliance SCIM provisioning: Excluded
Security & Compliance Role-based access control: Basic

Limited
Security & Compliance Audit logs: Excluded
Security & Compliance IP allowlisting: Excluded
Security & Compliance Data residency: Excluded
Support & Success Onboarding: Self-serve

Included
Support & Success Support channel: Community + email

Included
Support & Success SLA: Excluded
Support & Success Regular progress calls + Quarterly business review: Excluded
Billing & Terms Annual discount: 20% off

Included

Growth

Usage Limits Simulation minutes / mo: 1,000

Limited
Usage Limits Monitored calls / mo: 10,000

Limited
Usage Limits Trace retention: 90 days

Limited
Usage Limits Concurrent simulations: 25

Limited
Usage Limits Projects: 5

Limited
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: $0.25 / min

Included
Usage Limits Overage per monitoring minute: $0.05 / min

Included
Models & Intelligence Test scenario library: Starter packs + custom

Included
Models & Intelligence Voice models: Advanced

Included
Models & Intelligence Metrics per call: Unlimited

Included
Models & Intelligence Persona library: 50

Limited
Developer Surface Webhooks: Unlimited

Included
Developer Surface Rate limits: 300 req/min

Limited
Security & Compliance SAML SSO: Excluded
Security & Compliance SCIM provisioning: Excluded
Security & Compliance Role-based access control: Standard

Included
Security & Compliance Audit logs: 30 days

Limited
Security & Compliance IP allowlisting: Excluded
Security & Compliance Data residency: Excluded
Support & Success Onboarding: Kickoff call

Included
Support & Success Support channel: Priority email + shared Slack

Included
Support & Success SLA: Excluded
Support & Success Regular progress calls + Quarterly business review: Excluded
Billing & Terms Annual discount: 20% off

Included

Enterprise

Usage Limits Simulation minutes / mo: Custom

Included
Usage Limits Monitored calls / mo: Custom

Included
Usage Limits Trace retention: Custom

Included
Usage Limits Concurrent simulations: Custom

Included
Usage Limits Projects: Unlimited

Included
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: Negotiated

Included
Usage Limits Overage per monitoring minute: Negotiated

Included
Models & Intelligence Test scenario library: Built with Coval team

Included
Models & Intelligence Voice models: Custom / BYO

Included
Models & Intelligence Metrics per call: Unlimited + fine-tuned

Included
Models & Intelligence Persona library: Custom

Included
Developer Surface Webhooks: Unlimited

Included
Developer Surface Rate limits: Custom

Included
Security & Compliance SAML SSO: Included
Security & Compliance SCIM provisioning: Included
Security & Compliance Role-based access control: Custom

Included
Security & Compliance Audit logs: Custom retention

Included
Security & Compliance IP allowlisting: Included
Security & Compliance Data residency: Included
Security & Compliance DPA and custom security reviews: Included
Security & Compliance Private / VPC: Included
Security & Compliance BYO storage: Included
Security & Compliance White-label report: Included
Support & Success Onboarding: White-glove + named engineer

Included
Support & Success Support channel: Dedicated Slack + named engineer

Included
Support & Success SLA: Custom (up to 99.99%)

Included
Support & Success Regular progress calls + Quarterly business review: Included

LiveAgent

Small business

Highlights AI Agents: Included
Highlights Ticketing: Included
Highlights Live chat: Included
Highlights Knowledgebase: Included
Highlights Customer Portal: Included
Highlights Contact forms: Included
Highlights Automation rules: Included
Highlights Integrations: Included
Highlights Multiple language support: Included
Communication channels Contact forms – Contact us buttons: 3

Limited
Communication channels Contact forms – In page: 3

Limited
Communication channels Email ticketing – Incoming email accounts: 3

Limited
Communication channels Email ticketing – Outgoing email accounts: 3

Limited
Communication channels Live chat button: 2

Limited
Conversation management Custom ticket filters: 300 filters / agent

Limited
Conversation management Departments: 10

Limited
Conversation management Canned messages: 20

Limited
Conversation management Predefined answers: 20

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 1

Limited
Automation Event Rules: 50

Limited
Support and services Customer support service: best effort

Limited
Communication channels Call center & IVR: Excluded
Automation Time Rules: Excluded
Automation Service levels (SLA): Excluded
Security and permissions SSO: Excluded
Conversation management Custom roles: Excluded

Medium business

Highlights Everything in Small plan: Included
Highlights AI Agents incl. full setup: Included
Highlights Call center & IVR: Included
Highlights Time Rules: Included
Highlights Reports: Included
Highlights Proactive chat invitations: Included
Highlights Agent ratings: Included
Highlights Sound configuration: Included
Highlights Service levels (SLA): Included
Highlights SSO: Included
Highlights Custom roles: Included
Communication channels Contact forms – Contact us buttons: 10

Limited
Communication channels Contact forms – In page: 10

Limited
Communication channels Email ticketing – Incoming email accounts: 10

Limited
Communication channels Email ticketing – Outgoing email accounts: 10

Limited
Communication channels Live chat button: 5

Limited
Conversation management Custom ticket filters: 500 filters / agent

Limited
Conversation management Departments: 20

Limited
Conversation management Canned messages: 100

Limited
Conversation management Predefined answers: 100

Limited
Conversation management Custom roles: 2

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 5

Limited
Automation Event Rules: 150

Limited
Automation Time Rules: 30

Limited
Automation SLA rules: 5

Limited
Automation Service levels (SLA): 5

Limited
Support and services Customer support service: 24/7

Included

Large business

Highlights Everything in Medium plan: Included
Highlights Time tracking & Audit log: Included
Highlights Audit log: Included
Communication channels Facebook: Included
Communication channels Instagram: Included
Communication channels X: Included
Communication channels Viber: Included
Communication channels Telegram: 3 bots

Limited
Communication channels WhatsApp: 5 numbers

Limited
Communication channels Contact forms – Contact us buttons: 50

Limited
Communication channels Contact forms – In page: 50

Limited
Communication channels Email ticketing – Incoming email accounts: 150

Limited
Communication channels Email ticketing – Outgoing email accounts: 150

Limited
Communication channels Live chat button: 50

Limited
Conversation management Custom ticket filters: 1000 filters / agent

Limited
Conversation management Departments: 150

Limited
Conversation management Canned messages: 500

Limited
Conversation management Predefined answers: 500

Limited
Conversation management Custom roles: 5

Limited
Customization Knowledge base: 2

Limited
Customization API keys: 10

Limited
Automation Event Rules: 500

Limited
Automation Time Rules: 100

Limited
Automation SLA rules: 50

Limited
Automation Service levels (SLA): 20

Limited
Support and services Customer support service: 24/7

Included

Enterprise

Highlights Everything in Large plan: Included
Highlights Almost unlimited: Included
Support and services Dedicated account manager: Included
Support and services Priority support: Included
Support and services Assisted channels integration: Included
Customization Branding Free: Included
Support and services Custom billing setup: Included
Support and services Service review call and reports: Included
Support and services Scheduled release management: Included
Communication channels Contact forms – Contact us buttons: 200

Limited
Communication channels Contact forms – In page: 200

Limited
Communication channels Email ticketing – Incoming email accounts: 500

Limited
Communication channels Email ticketing – Outgoing email accounts: 500

Limited
Communication channels Live chat button: 100

Limited
Communication channels Telegram: 3 bots+

Limited
Communication channels WhatsApp: 20 numbers

Limited
Conversation management Custom ticket filters: 5000 filters / agent

Limited
Conversation management Departments: 300

Limited
Conversation management Canned messages: 1000

Limited
Conversation management Predefined answers: 1000

Limited
Conversation management Custom roles: 40

Limited
Customization Knowledge base: 10

Limited
Customization API keys: 100

Limited
Automation Event Rules: 1000

Limited
Automation Time Rules: 200

Limited
Automation SLA rules: 100

Limited
Automation Service levels (SLA): 100

Limited
Support and services Customer support service: 24/7

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Coval

September 21, 2026
Official pricing page
- Starter: USD 100 monthly
- Growth: USD 500 monthly
- Enterprise: USD 4500 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — monthly: USD 100 monthly · USD 80 / month with annual commitment
- Growth — monthly: USD 500 monthly · USD 400 / month with annual commitment

LiveAgent

September 21, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment
August 27, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment