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Drag pricing

Customer support and live-chat software for business teams.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter
USD 16 monthly · USD 12 / month with annual commitment

$ 12 /user/mo billed yearly · $ 16 billed monthly

 Seat · /user/mo Standalone · Fixed
Plus Highlighted
USD 22 monthly · USD 18 / month with annual commitment

$ 18 /user/mo billed yearly · $ 22 billed monthly

 Seat · /user/mo Standalone · Fixed
Pro
USD 30 monthly · USD 24 / month with annual commitment

$ 24 /user/mo billed yearly · $ 30 billed monthly

 Seat · /user/mo Standalone · Fixed

What each plan includes

Feature names follow Drag’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter

Shared Inbox

Shared inboxes in Gmail
Included
Email templates, notes and subtasks
Included

Workspaces

Boards: kanban, list and preview views
Included

Collaboration

Assignments and @mentions
Included

Apps

Chrome extension, web, desktop and mobile apps
Included

Help Center

Help center
Included

Channels

Live chat
Included

Automation

Automation rules

10

Limited

Reporting

Reporting window

3-month

Included

Plus

Drag AI

All six AI assists

All six

Included
Copilot
Included
Intelligence
Included

Help Center

AI-powered help center search
Included

Channels

Advanced live chat: AI and automations
Included

Support & Admin

Onboarding & setup help
Included

Automation

Automation rules

Unlimited

Included

Shared Inbox

Email sequences and custom views
Included

Reporting

Reporting window

6-month

Included

Pro

Channels

WhatsApp channel
Included

Drag AI

Drag Agent
Included
AI knowledge (links, FAQs, files)
Included

Developer Platform

API and MCP access
Included

Automation

Business hours and SLA rules
Included
Round-robin assignment
Included

Workspaces

Custom fields and user roles
Included

Support & Admin

Priority support
Included

Reporting

Reporting window

12-month

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Starter: USD 16 monthly · USD 12 / month with annual commitment
  • Plus: USD 22 monthly · USD 18 / month with annual commitment
  • Pro: USD 30 monthly · USD 24 / month with annual commitment
  • $ 12 /user/mo billed yearly · $ 16 billed monthly
  • $ 18 /user/mo billed yearly · $ 22 billed monthly
  • $ 24 /user/mo billed yearly · $ 30 billed monthly
Official pricing page
  • Starter: USD 16 monthly · USD 12 / month with annual commitment
  • Plus: USD 22 monthly · USD 18 / month with annual commitment
  • Pro: USD 30 monthly · USD 24 / month with annual commitment
  • $12 /user/mo billed yearly · $16 billed monthly
  • $18 /user/mo billed yearly · $22 billed monthly
  • $24 /user/mo billed yearly · $30 billed monthly
Official pricing page

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