Helply vs Productlane

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Helply

See full pricing history

USD · US · source: helply.com

Plan	Pricing	Charged by	Offer type
Per-ticket pricing — Standard Highlighted	USD 1 / month with annual commitment Starting at $1 per ticket with a minimum annual contract of $3,000	Usage · per ticket	Standalone · Fixed

Productlane

See full pricing history

USD · US · source: productlane.com

Plan	Pricing	Charged by	Offer type
Starter	USD 29 monthly $29 per user/month	Flat · published subscription	Standalone · Fixed
Pro Highlighted	USD 59 monthly $59 per user/month	Flat · published subscription	Standalone · Fixed
Scale	USD 99 monthly $99 per user/month	Flat · published subscription	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Helply

Per-ticket pricing — Standard

Highlights Minimum monthly commitment: 250 tickets

Included
Highlights Minimum annual contract: $3,000

Included
Highlights Seat fees: None, unlimited seats

Included
Highlights AI usage: Unlimited

Included
Highlights Agents and seats: Unlimited agents, unlimited seats

Included
Highlights AI teammate on every ticket: Included

Included

Productlane

Starter

Official plan card AI resolutions: 25 included

Limited
Official plan card Shared inbox and live chat: Included
Official plan card Feature requests: Included

Pro

Official plan card AI resolutions: 50 included

Limited
Official plan card Shared Slack inbox: Included
Official plan card Reporting and macros: Included

Scale

Official plan card AI resolutions: 100 included

Limited
Official plan card Customer support portal: Included
Official plan card SSO and SLA policies: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Helply

August 27, 2026 Source
- Per-ticket pricing — Standard: USD 1 / month with annual commitment

Productlane

August 27, 2026 Source
- Starter: USD 29 monthly
- Pro: USD 59 monthly
- Scale: USD 99 monthly