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Helply vs Onsite Support

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Helply

See full pricing history

USD · US · source: helply.com

Plan Pricing Charged by Offer type
The helpdesk
Free

$0 free forever

 Flat · for your whole team Standalone · Free
The AI agents
USD 0 per outcome · USD 99 monthly minimum

$0.50 per outcome with a $99 monthly minimum. You're only charged at most once per conversation, even if Helply takes multiple actions. Never pay if an agent can't answer, fails to complete an action, or the customer asks for a human.

 Usage · per outcome Standalone · Usage based

Onsite Support

See full pricing history

USD · US · source: onsitesupport.io

Plan Pricing Charged by Offer type
Growth Highlighted
USD 299 monthly

$299/mo

 Flat · /mo Standalone · Fixed
Enterprise
Contact sales

Contact Sales

 Other Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Helply

The helpdesk

Included for everyone

Shared inbox, ticketing, and live chat

Included

Included for everyone

Public and private help centers

Included

Included for everyone

Automations, SLAs, and workflows

Included

Included for everyone

All integrations, API, and webhooks

Included

Included for everyone

SSO, roles, 2FA, and audit logs

Included

The AI agents

Onsite Support

Growth

Highlights

✓Amazon PLS enrollment

Included

Highlights

✓Unlimited AI interactions

Included

Highlights

✓Unlimited marketplaces & stores

Included

Highlights

✓Unlimited automations

Included

Highlights

✓Personalized onboarding & training

Included

Highlights

✓Prebuilt analytics dashboards

Included

Highlights

✓All future updates included

Included

Enterprise

Highlights

✓Everything in Growth

Included

Highlights

✓Unlimited agent seats

Included

Highlights

✓Dedicated account manager

Included

Highlights

✓Custom integrations & API access

Included

Highlights

✓Multi-brand support

Included

Highlights

✓Advanced roles & permissions

Included

Highlights

✓SLA guarantees

Included

Highlights

✓Priority support

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Helply

  1. Official pricing page
    • The helpdesk: Free
    • The AI agents: USD 0 per outcome · USD 99 monthly minimum
  2. Official pricing page
    • Per-ticket pricing — Standard: USD 1 / month with annual commitment