Kayako vs Missive

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

Missive

See full pricing history

USD · US · source: missiveapp.com

Plan	Pricing	Charged by	Offer type
Starter	USD 14 / month with annual commitment $14/user/month billed yearly	Unit · per user per month, billed yearly	Standalone · Fixed
Productive Highlighted	USD 24 / month with annual commitment $24/user/month billed yearly	Unit · per user per month, billed yearly	Standalone · Fixed
Business	USD 36 / month with annual commitment $36/user/month billed yearly	Unit · per user per month, billed yearly	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

Missive

Starter

Plan card Email, SMS, and social accounts: Included
Plan card Team spaces and inboxes: Included
Plan card Conversations and tasks: Included

Productive

Plan card Users: Up to 50

Included
Plan card Rules and automations: Included
Plan card Basic analytics and API access: Included

Business

Plan card SAML single sign-on: Included
Plan card IP restrictions: Included
Plan card Advanced analytics and personalized onboarding: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales

Missive

August 27, 2026 Source
- Starter: USD 14 / month with annual commitment
- Productive: USD 24 / month with annual commitment
- Business: USD 36 / month with annual commitment