eDesk vs Hiver Omni

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

eDesk

See full pricing history

USD · US · source: www.edesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly $ 39 per user/month	Seat · per user/month	Standalone · Fixed
Growth	USD 89 monthly $ 89 per user/month	Seat · per user/month	Standalone · Fixed
Professional	USD 119 monthly $ 119 per user/month	Seat · per user/month	Standalone · Fixed
Enterprise	Contact sales Custom Tailored pricing	Flat	Standalone · Contact sales

Hiver Omni

See full pricing history

USD · US · source: hiverhq.com

Plan	Pricing	Charged by	Offer type
Growth	USD 25 monthly $25 $35 /user/month	Seat · /user/month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

eDesk

Essential

Highlights Online stores: 1

Included
Highlights Centralized support workspace: Included
Highlights Live chat: Included

Growth

Highlights Online stores: 5

Included
Highlights Performance reporting: Included
Highlights CSAT surveys: Included

Professional

Highlights Online stores: 10

Included
Highlights Assisted onboarding: Included
Highlights Read-only users: 2

Included

Enterprise

Highlights Channels: Unlimited

Included
Highlights Dedicated account manager: Included
Highlights Multi-brand workflows: Included

Hiver Omni

Growth

Highlights AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.: Included
Highlights AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.: Included
Highlights SkillsDefine step-by-step procedures Hiver AI can follow to resolve complex customer requests across your tools.: Included
Highlights AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources.: Included
Highlights Shared Inbox and ticketingManage team inboxes (like support@) and track every request with clear ownership and full history.: Included
Highlights OmnichannelManage email, live chat, and self-service support from one unified workspace.: Included
Highlights 24*7 supportRound-the-clock access to Hiver's support team over email and chat.: Included
Highlights Rule-based AutomationsAutomate repetitive work with rules that trigger actions when certain conditions are met.: Included
Highlights Pre-built AnalyticsTrack and analyze the conversations your team handles.: Included
Highlights Basic integrationsConnect everyday tools like Slack to your Shared Inbox.: Included
Highlights VoiceHandle inbound and outbound calls, alongside other customer conversations.: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

eDesk

August 27, 2026 Source
- Essential: USD 39 monthly
- Growth: USD 89 monthly
- Professional: USD 119 monthly
- Enterprise: Contact sales

Hiver Omni

August 27, 2026 Source
- Growth: USD 25 monthly