Support Hero vs Vision Helpdesk Cloud

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Support Hero

See full pricing history

USD · US · source: www.supporthero.com

Plan	Pricing	Charged by	Offer type
Small	USD 49 monthly $49/month	Usage · per stated usage allowance	Standalone · Fixed
Medium Highlighted	USD 99 monthly $99/month	Usage · per stated usage allowance	Standalone · Fixed
Large	USD 199 monthly $199/month	Usage · per stated usage allowance	Standalone · Fixed
Enterprise	Contact sales Contact us	Usage · per stated usage allowance	Standalone · Contact sales

Vision Helpdesk Cloud

See full pricing history

USD · US · source: www.visionhelpdesk.com

Plan	Pricing	Charged by	Offer type
Starter Help Desk	USD 15 monthly · USD 12 / month with annual commitment $15/agent month-to-month or $12/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Help Desk	USD 25 monthly · USD 20 / month with annual commitment $25/agent month-to-month or $20/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Satellite Help Desk Highlighted	USD 30 monthly · USD 24 / month with annual commitment $30/agent month-to-month or $24/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Service Desk	USD 40 monthly · USD 32 / month with annual commitment $40/agent month-to-month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Service Desk	USD 60 monthly · USD 48 / month with annual commitment $60/agent month-to-month or $48/agent/month billed annually	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Support Hero

Small

Plan card 1 admin: Included
Plan card 1 language: Included
Plan card Unlimited articles: Included
Plan card 7-day analytics: Included

Medium

Plan card 3 admins: Included
Plan card 2 languages: Included
Plan card Unlimited articles: Included
Plan card Support integrations: Included

Large

Plan card 8 admins: Included
Plan card 4 languages: Included
Plan card Advanced analytics: Included
Plan card Priority support: Included

Enterprise

Plan card Unlimited admins: Included
Plan card Unlimited languages: Included
Plan card Unlimited articles: Included
Plan card Enterprise support: Included

Vision Helpdesk Cloud

Starter Help Desk

Plan card Cloud helpdesk: Included
Plan card Ticket management: Included
Plan card US, UK, EU, and India hosting: Included
Plan card Software updates: Included

Pro Help Desk

Plan card Professional helpdesk: Included
Plan card Customer portal: Included
Plan card Support workflows: Included
Plan card Software updates: Included

Satellite Help Desk

Plan card Multibrand support: Included
Plan card Satellite portals: Included
Plan card Cloud hosting: Included
Plan card Support updates: Included

Pro Service Desk

Plan card Service-desk workflows: Included
Plan card Cloud deployment: Included
Plan card Agent support tools: Included
Plan card Software updates: Included

Enterprise Service Desk

Plan card Enterprise service desk: Included
Plan card Advanced workflows: Included
Plan card Enterprise controls: Included
Plan card Cloud hosting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Support Hero

August 27, 2026
Official pricing page
- Small: USD 49 monthly
- Medium: USD 99 monthly
- Large: USD 199 monthly
- Enterprise: Contact sales

Vision Helpdesk Cloud

August 27, 2026
Official pricing page
- Starter Help Desk: USD 15 monthly · USD 12 / month with annual commitment
- Pro Help Desk: USD 25 monthly · USD 20 / month with annual commitment
- Satellite Help Desk: USD 30 monthly · USD 24 / month with annual commitment
- Pro Service Desk: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise Service Desk: USD 60 monthly · USD 48 / month with annual commitment