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Freshdesk vs Social Intents

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan Pricing Charged by Offer type
Growth
USD 19 / month with annual commitment

$19/agent/month billed annually

 Seat · per user or agent Standalone · Fixed
Pro Highlighted
USD 55 / month with annual commitment

$55/agent/month billed annually

 Seat · per user or agent Standalone · Fixed
Enterprise
USD 89 / month with annual commitment

$89/agent/month billed annually

 Seat · per user or agent Standalone · Fixed

Social Intents

See full pricing history

USD · US · source: www.socialintents.com

Plan Pricing Charged by Offer type
Starter — annual
USD 39 monthly · USD 39 / month with annual commitment

$39 /month Billed annually ($468/yr)

 Flat · per month Standalone · Fixed
Basic — annual Highlighted
USD 69 monthly · USD 69 / month with annual commitment

$69 /month Billed annually ($828/yr)

 Flat · per month Standalone · Fixed
Pro — annual
USD 99 monthly · USD 99 / month with annual commitment

$99 /month Billed annually ($1,188/yr)

 Flat · per month Standalone · Fixed
Business — annual
USD 199 monthly · USD 199 / month with annual commitment

$199 /month Billed annually ($2,388/yr)

 Flat · per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan card

Ticketing and shared inbox

Included

Plan card

Freddy AI Agent sessions

Included

Plan card

Analytics and reporting

Included

Plan card

Threads and tasks

Included

Pro

Plan card

Intelligent routing

Included

Plan card

Multiple SLA policies

Included

Plan card

External collaborators

Included

Plan card

Advanced reporting

Included

Enterprise

Plan card

Sandbox

Included

Plan card

Audit logs

Included

Plan card

Allowed domains

Included

Plan card

IP whitelisting

Included

Social Intents

Starter — annual

Highlights

Chat Widgets

1

Included

Highlights

Domains

1

Included

Highlights

Seats

4

Included

Highlights

Conversations per month

250

Included

Highlights

AI trained URLs

200

Included

Highlights

AI Chatbot Models

ChatGPT, Claude, or Gemini

Included

Highlights

Integrations

Teams, Slack, Google Chat

Included

Highlights

Unified inbox & contacts

Included

Highlights

Conversation analytics

Included

Highlights

Shortcut replies & targeting

Included

Basic — annual

Highlights

Chat Widgets

2

Included

Highlights

Domains

2

Included

Highlights

Seats

Unlimited

Included

Highlights

Conversations per month

1,000

Included

Highlights

AI trained URLs

1,000

Included

Highlights

AI Chatbot Models

ChatGPT, Claude, or Gemini

Included

Highlights

Integrations

Teams, Slack, Google Chat, WhatsApp & SMS (1 number each)

Included

Highlights

Contacts & Companies

Included

Highlights

CSAT & AI topic analytics

Included

Highlights

Outbound campaigns

Included

Highlights

Shortcut replies & targeting

Included

Pro — annual

Highlights

Chat Widgets

5

Included

Highlights

Domains

5

Included

Highlights

Seats

Unlimited

Included

Highlights

Conversations per month

5,000

Included

Highlights

AI trained URLs

5,000

Included

Highlights

AI Chatbot Models

ChatGPT, Claude, or Gemini

Included

Highlights

Integrations

Teams, Slack, Google Chat, WhatsApp & SMS (5 numbers each)

Included

Highlights

Contacts & Companies

Included

Highlights

CSAT & AI topic analytics

Included

Highlights

Outbound campaigns

Included

Highlights

Shortcut replies & targeting

Included

Highlights

CRM & Zapier Integrations

Included

Highlights

Auto chatbot retraining

Included

Highlights

Country allow & block lists

Included

Highlights

White Label

Included

Highlights

Cross-team chat transfers

Included

Highlights

Help desk ticketing

Included

Highlights

Email support channel

Included

Highlights

AI Assist for agents

Included

Highlights

Custom AI actions & escalation routing

Included

Business — annual

Highlights

Chat Widgets

10

Included

Highlights

Domains

10

Included

Highlights

Seats

Unlimited

Included

Highlights

Conversations per month

10,000

Included

Highlights

AI trained URLs

10,000

Included

Highlights

AI Chatbot Models

ChatGPT, Claude, or Gemini

Included

Highlights

Integrations

Teams, Slack, Google Chat, WhatsApp & SMS (10 numbers each)

Included

Highlights

Contacts & Companies

Included

Highlights

CSAT & AI topic analytics

Included

Highlights

Outbound campaigns

Included

Highlights

Shortcut replies & targeting

Included

Highlights

CRM & Zapier Integrations

Included

Highlights

Auto chatbot retraining

Included

Highlights

Country allow & block lists

Included

Highlights

AI intent-based channel routing

Included

Highlights

White Label

Included

Highlights

Cross-team chat transfers

Included

Highlights

Custom chatbots

Included

Highlights

Help desk ticketing

Included

Highlights

Email support channel

Included

Highlights

AI Assist for agents

Included

Highlights

Custom AI actions & escalation routing

Included

Highlights

Real-time auto-translation

Included

Highlights

Priority support

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshdesk

  1. Source
    • Growth: USD 19 / month with annual commitment
    • Pro: USD 55 / month with annual commitment
    • Enterprise: USD 89 / month with annual commitment

Social Intents

  1. Source
    • Starter — annual: USD 39 monthly · USD 39 / month with annual commitment
    • Basic — annual: USD 69 monthly · USD 69 / month with annual commitment
    • Pro — annual: USD 99 monthly · USD 99 / month with annual commitment
    • Business — annual: USD 199 monthly · USD 199 / month with annual commitment