Customer Support & Live Chat

Social Intents pricing

Social Intents is a live chat and AI chatbot platform that integrates with Microsoft Teams, Slack, Google Chat, Zoom, and Webex to provide AI-powered customer support and sales chatbots. It enables businesses to automate responses to common inquiries, qualify leads, and escalate complex issues to human agents within collaboration tools already used by teams. The platform supports multiple communication channels including website chat, WhatsApp, SMS, Messenger, and email, with AI trained on company websites and documents to deliver instant, accurate answers. Features include a unified inbox, help desk ticketing, AI actions for workflows, multi-language support, analytics, and white-label options. Pricing plans include free trials and no per-seat fees on most plans, making it suitable for small to enterprise businesses.

Region: US
Source currency: USD
Audiences: Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source

Plan	Pricing	Charged by	Offer type
Starter — annual	USD 39 monthly · USD 39 / month with annual commitment $39 /month Billed annually ($468/yr)	Flat · per month	Standalone · Fixed
Basic — annual Highlighted	USD 69 monthly · USD 69 / month with annual commitment $69 /month Billed annually ($828/yr)	Flat · per month	Standalone · Fixed
Pro — annual	USD 99 monthly · USD 99 / month with annual commitment $99 /month Billed annually ($1,188/yr)	Flat · per month	Standalone · Fixed
Business — annual	USD 199 monthly · USD 199 / month with annual commitment $199 /month Billed annually ($2,388/yr)	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow Social Intents’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter — annual

Highlights

Chat Widgets: 1

Included
Domains: 1

Included
Seats: 4

Included
Conversations per month: 250

Included
AI trained URLs: 200

Included
AI Chatbot Models: ChatGPT, Claude, or Gemini

Included
Integrations: Teams, Slack, Google Chat

Included
Unified inbox & contacts: Included
Conversation analytics: Included
Shortcut replies & targeting: Included

Basic — annual

Highlights

Chat Widgets: 2

Included
Domains: 2

Included
Seats: Unlimited

Included
Conversations per month: 1,000

Included
AI trained URLs: 1,000

Included
AI Chatbot Models: ChatGPT, Claude, or Gemini

Included
Integrations: Teams, Slack, Google Chat, WhatsApp & SMS (1 number each)

Included
Contacts & Companies: Included
CSAT & AI topic analytics: Included
Outbound campaigns: Included
Shortcut replies & targeting: Included

Pro — annual

Highlights

Chat Widgets: 5

Included
Domains: 5

Included
Seats: Unlimited

Included
Conversations per month: 5,000

Included
AI trained URLs: 5,000

Included
AI Chatbot Models: ChatGPT, Claude, or Gemini

Included
Integrations: Teams, Slack, Google Chat, WhatsApp & SMS (5 numbers each)

Included
Contacts & Companies: Included
CSAT & AI topic analytics: Included
Outbound campaigns: Included
Shortcut replies & targeting: Included
CRM & Zapier Integrations: Included
Auto chatbot retraining: Included
Country allow & block lists: Included
White Label: Included
Cross-team chat transfers: Included
Help desk ticketing: Included
Email support channel: Included
AI Assist for agents: Included
Custom AI actions & escalation routing: Included

Business — annual

Highlights

Chat Widgets: 10

Included
Domains: 10

Included
Seats: Unlimited

Included
Conversations per month: 10,000

Included
AI trained URLs: 10,000

Included
AI Chatbot Models: ChatGPT, Claude, or Gemini

Included
Integrations: Teams, Slack, Google Chat, WhatsApp & SMS (10 numbers each)

Included
Contacts & Companies: Included
CSAT & AI topic analytics: Included
Outbound campaigns: Included
Shortcut replies & targeting: Included
CRM & Zapier Integrations: Included
Auto chatbot retraining: Included
Country allow & block lists: Included
AI intent-based channel routing: Included
White Label: Included
Cross-team chat transfers: Included
Custom chatbots: Included
Help desk ticketing: Included
Email support channel: Included
AI Assist for agents: Included
Custom AI actions & escalation routing: Included
Real-time auto-translation: Included
Priority support: Included

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed	Plans and prices	Source wording	Source
August 27, 2026 01:56	Starter — annual: USD 39 monthly · USD 39 / month with annual commitment Basic — annual: USD 69 monthly · USD 69 / month with annual commitment Pro — annual: USD 99 monthly · USD 99 / month with annual commitment Business — annual: USD 199 monthly · USD 199 / month with annual commitment	$39 /month Billed annually ($468/yr) $69 /month Billed annually ($828/yr) $99 /month Billed annually ($1,188/yr) $199 /month Billed annually ($2,388/yr)	Pricing page

Plans and public prices

What each plan includes

Starter — annual

Highlights

Basic — annual

Highlights

Pro — annual

Highlights

Business — annual

Highlights

How pricing changed

Compare with alternatives