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Formilla vs Gleap

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Formilla

See full pricing history

USD · US · source: www.formilla.com

Plan Pricing Charged by Offer type
Standard
Free

Free for 1 chat agent

 Seat · per user per month Standalone · Free
Premium
USD 13.99 / month with annual commitment

$13.99/month based on yearly term paid in full

 Seat · per user per month Standalone · Fixed
Professional Highlighted
USD 39.99 / month with annual commitment

$39.99/month based on yearly term paid in full

 Seat · per user per month Standalone · Fixed
Enterprise
USD 299.99 monthly

Custom pricing starting from $299.99/month

 Seat · per user per month Standalone · Starting at

Gleap

See full pricing history

USD · US · source: www.gleap.io

Plan Pricing Charged by Offer type
Starter — annual billing
USD 49 monthly · USD 49 / month with annual commitment

Gleap starts at $49/mo for Starter when billed annually.

 Flat · per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Formilla

Standard

Plan card

1 chat agent

Included

Plan card

Unlimited live chats

Included

Plan card

Desktop and mobile apps

Included

Plan card

Custom branding

Included

Premium

Plan card

1 chat agent

Included

Plan card

ChatGPT bots and copilot

Included

Plan card

Third-party integrations

Included

Plan card

Unlimited chat history

Included

Professional

Plan card

2 chat agents

Included

Plan card

Visitor monitoring

Included

Plan card

File sharing

Included

Plan card

Branding removal

Included

Enterprise

Plan card

Full team access

Included

Plan card

AI setup and training

Included

Plan card

Advanced integrations

Included

Plan card

Dedicated onboarding

Included

Gleap

Starter — annual billing

Plan basics

Seats

1 seat

Included

Plan basics

Projects

1 project

Included

Plan basics

Kai AI support

Included

Plan basics

Live chat

Included

Plan basics

In-app bug reporting

Included

Plan basics

Feature roadmap

Included

Plan basics

Knowledge base

Included

Plan basics

Team seats

1

Included

Plan basics

Projects

1

Included

Plan basics

Model choice

Auto

Included

Plan basics

AI token discount

Not included

Excluded

Plan basics

SLA

3 days

Included

Support channels

Ticketing & inbox Shared Inbox

Included

Support channels

Live chat

Included

Support channels

In-app bug reporting

Included

Support channels

Operating hours

Included

Support channels

Team inboxes

Not included

Excluded

Support channels

Workflows

Not included

Excluded

Support channels

Kai support Kai chatbot

Included

Support channels

Multiple content sources

Included

Support channels

AI summary

Not included

Excluded

Support channels

AI reply

Not included

Excluded

Support channels

AI tools

Not included

Excluded

Support channels

Copilot

Not included

Excluded

Support channels

Custom agents

Not included

Excluded

Support channels

Support channels Widget

Included

Support channels

Email

Included

Support channels

WhatsApp

Not included

Excluded

Support channels

Telegram

Not included

Excluded

Support channels

Instagram

Not included

Excluded

Support channels

Facebook Messenger

Not included

Excluded

Support channels

Outreach Surveys

Not included

Excluded

Support channels

Chat messages

Not included

Excluded

Support channels

Banners

Not included

Excluded

Support channels

Push notifications

Not included

Excluded

Support channels

News / release notes

Not included

Excluded

Support channels

Product tours

Not included

Excluded

Support channels

Checklists

Not included

Excluded

Support channels

Emails & newsletters

Not included

Excluded

Support channels

Tooltips

Not included

Excluded

Support channels

Modals

Not included

Excluded

Roadmap

Roadmap Public roadmap

Included

Roadmap

Feature request management

Included

Help center

Help center Public knowledge base

Included

Help center

Unlimited collections & articles

Included

Platform & security

Platform & security Reports

Included

Platform & security

Custom domains

Not included

Excluded

Platform & security

Remove Gleap branding

Not included

Excluded

Platform & security

Third-party integrations

Not included

Excluded

Platform & security

API access

Not included

Excluded

Platform & security

SOC 2 Type II

Not included

Excluded

Platform & security

DORA support

Not included

Excluded

Platform & security

HIPAA BAA

Not included

Excluded

Platform & security

SSO

Not included

Excluded

Platform & security

Bring your own model

Not included

Excluded

Platform & security

BYOK

Not included

Excluded

Platform & security

Pay by invoice

Not included

Excluded

Platform & security

Priority support & SLA

Not included

Excluded

Platform & security

Support Slack channel

Not included

Excluded

Platform & security

Dedicated CSM

Not included

Excluded

Self-driving AI

Self-driving AI Kai PM

Not included

Excluded

Self-driving AI

Kai Code

Not included

Excluded

Self-driving AI

Kai Resolve

Not included

Excluded

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Formilla

  1. Source
    • Standard: Free
    • Premium: USD 13.99 / month with annual commitment
    • Professional: USD 39.99 / month with annual commitment
    • Enterprise: USD 299.99 monthly

Gleap

  1. Source
    • Starter — annual billing: USD 49 monthly · USD 49 / month with annual commitment