Fini AI
Growth
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What's included
Whole platform
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Included
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What's included
Implementation
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Included
Included -
What's included
Voice AI, with standard rate card
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Included
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What's included
Shared customer success
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Included
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What's included
Priority email support
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Included
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What's included
Monthly ticket allowance
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3,000 tickets
Limited -
Scale extras
White-glove onboarding
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Excluded
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Scale extras
Dedicated AI engineer
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Excluded
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Security & Quality
SSO & SAML
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Excluded
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Custom Actions (Scale Extras)
Slack agent
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Excluded
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Custom Actions (Scale Extras)
Custom API actions
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Excluded
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Custom Actions (Scale Extras)
Multi-language support
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Excluded
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Custom Actions (Scale Extras)
Nightly Knowledge Atlas scan
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Excluded
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Helpdesk
Custom helpdesk integration
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Excluded
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Critical Priority Functions (Enterprise Extras)
Dedicated engineer pod
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Excluded
Scale
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What's included
Everything in Growth
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Included
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What's included
White-glove onboarding
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Included
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What's included
Dedicated AI engineer
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Included
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What's included
Nightly Knowledge Atlas scan
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Included
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What's included
Slack agent + SSO
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Included
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What's included
Multi-language support
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Included
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What's included
Monthly ticket allowance
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10,000 tickets
Limited -
Custom Actions (Scale Extras)
Custom API actions
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Included
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Custom Actions (Scale Extras)
Scheduled reports
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Included
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Custom Actions (Scale Extras)
Outbound webhooks
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Included
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Custom Actions (Scale Extras)
Quarterly business reviews
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Included
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Security & Quality
SSO & SAML
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Included
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Helpdesk
Custom helpdesk integration
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Excluded
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Critical Priority Functions (Enterprise Extras)
Dedicated engineer pod
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Excluded
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What's included
90-day free pilot
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Excluded
Enterprise
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What's included
Everything in Scale
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Included
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What's included
90-day free pilot
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Included
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What's included
Dedicated engineer pod
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15-min SLA
Included -
What's included
Uptime SLA · premium support
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Included
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What's included
Custom helpdesk integration
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Included
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What's included
Admin & audit logs
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Included
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What's included
Monthly ticket allowance
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Unlimited tickets
Included -
Critical Priority Functions (Enterprise Extras)
Hot standby + failover
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Included
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Critical Priority Functions (Enterprise Extras)
Data residency + BAA/DPA
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Included
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Critical Priority Functions (Enterprise Extras)
Switching-cost credit
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Upto $50,000
Included -
Critical Priority Functions (Enterprise Extras)
Full decision audit trail
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Included
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Critical Priority Functions (Enterprise Extras)
Hourly knowledge updates
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Included
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Critical Priority Functions (Enterprise Extras)
Model version control
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Included
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Critical Priority Functions (Enterprise Extras)
No price increases
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Included
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Critical Priority Functions (Enterprise Extras)
Quarterly AI researcher sessions
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Included