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Coval vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Coval

See full pricing history

USD · US · source: www.coval.ai

Plan Pricing Charged by Offer type
Starter
USD 100 monthly

$ 100 /mo Billed monthly

 Flat · /mo Billed monthly Standalone · Fixed
Growth Highlighted
USD 500 monthly

$ 500 /mo Billed monthly

 Flat · /mo Billed monthly Standalone · Fixed
Enterprise
USD 4500 / month with annual commitment

Custom Starting at $4,500/month

 Flat · /month Standalone · Starting at

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Coval

Starter

Usage Limits

Simulation minutes / mo

100

Limited

Usage Limits

Monitored calls / mo

1,000

Limited

Usage Limits

Trace retention

30 days

Limited

Usage Limits

Concurrent simulations

5

Limited

Usage Limits

Projects

1

Limited

Usage Limits

Seats

Unlimited

Included

Usage Limits

Overage per simulation minute

$0.40 / min

Included

Usage Limits

Overage per monitoring minute

$0.10 / min

Included

Models & Intelligence

Test scenario library

Industry starter packs

Included

Models & Intelligence

Voice models

Basic

Included

Models & Intelligence

Metrics per call

10

Limited

Models & Intelligence

Persona library

10

Limited

Developer Surface

Webhooks

5 / project

Limited

Developer Surface

Rate limits

60 req/min

Limited

Security & Compliance

SAML SSO

Excluded

Security & Compliance

SCIM provisioning

Excluded

Security & Compliance

Role-based access control

Basic

Limited

Security & Compliance

Audit logs

Excluded

Security & Compliance

IP allowlisting

Excluded

Security & Compliance

Data residency

Excluded

Support & Success

Onboarding

Self-serve

Included

Support & Success

Support channel

Community + email

Included

Support & Success

SLA

Excluded

Support & Success

Regular progress calls + Quarterly business review

Excluded

Billing & Terms

Annual discount

20% off

Included

Growth

Usage Limits

Simulation minutes / mo

1,000

Limited

Usage Limits

Monitored calls / mo

10,000

Limited

Usage Limits

Trace retention

90 days

Limited

Usage Limits

Concurrent simulations

25

Limited

Usage Limits

Projects

5

Limited

Usage Limits

Seats

Unlimited

Included

Usage Limits

Overage per simulation minute

$0.25 / min

Included

Usage Limits

Overage per monitoring minute

$0.05 / min

Included

Models & Intelligence

Test scenario library

Starter packs + custom

Included

Models & Intelligence

Voice models

Advanced

Included

Models & Intelligence

Metrics per call

Unlimited

Included

Models & Intelligence

Persona library

50

Limited

Developer Surface

Webhooks

Unlimited

Included

Developer Surface

Rate limits

300 req/min

Limited

Security & Compliance

SAML SSO

Excluded

Security & Compliance

SCIM provisioning

Excluded

Security & Compliance

Role-based access control

Standard

Included

Security & Compliance

Audit logs

30 days

Limited

Security & Compliance

IP allowlisting

Excluded

Security & Compliance

Data residency

Excluded

Support & Success

Onboarding

Kickoff call

Included

Support & Success

Support channel

Priority email + shared Slack

Included

Support & Success

SLA

Excluded

Support & Success

Regular progress calls + Quarterly business review

Excluded

Billing & Terms

Annual discount

20% off

Included

Enterprise

Usage Limits

Simulation minutes / mo

Custom

Included

Usage Limits

Monitored calls / mo

Custom

Included

Usage Limits

Trace retention

Custom

Included

Usage Limits

Concurrent simulations

Custom

Included

Usage Limits

Projects

Unlimited

Included

Usage Limits

Seats

Unlimited

Included

Usage Limits

Overage per simulation minute

Negotiated

Included

Usage Limits

Overage per monitoring minute

Negotiated

Included

Models & Intelligence

Test scenario library

Built with Coval team

Included

Models & Intelligence

Voice models

Custom / BYO

Included

Models & Intelligence

Metrics per call

Unlimited + fine-tuned

Included

Models & Intelligence

Persona library

Custom

Included

Developer Surface

Webhooks

Unlimited

Included

Developer Surface

Rate limits

Custom

Included

Security & Compliance

SAML SSO

Included

Security & Compliance

SCIM provisioning

Included

Security & Compliance

Role-based access control

Custom

Included

Security & Compliance

Audit logs

Custom retention

Included

Security & Compliance

IP allowlisting

Included

Security & Compliance

Data residency

Included

Security & Compliance

DPA and custom security reviews

Included

Security & Compliance

Private / VPC

Included

Security & Compliance

BYO storage

Included

Security & Compliance

White-label report

Included

Support & Success

Onboarding

White-glove + named engineer

Included

Support & Success

Support channel

Dedicated Slack + named engineer

Included

Support & Success

SLA

Custom (up to 99.99%)

Included

Support & Success

Regular progress calls + Quarterly business review

Included

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Coval

  1. Official pricing page
    • Starter: USD 100 monthly
    • Growth: USD 500 monthly
    • Enterprise: USD 4500 / month with annual commitment
  2. Official pricing page
    • Starter — monthly: USD 100 monthly · USD 80 / month with annual commitment
    • Growth — monthly: USD 500 monthly · USD 400 / month with annual commitment