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Freshchat vs Respond.io

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshchat

See full pricing history

USD · US · source: www.freshworks.com

Plan Pricing Charged by Offer type
Free
Free

$0 for up to 10 agents

 Flat · per month Standalone · Free
Growth
USD 19 / month with annual commitment

$19/agent/month billed annually

 Unit · per agent per month, billed annually Standalone · Fixed
Pro Highlighted
USD 49 / month with annual commitment

$49/agent/month billed annually

 Unit · per agent per month, billed annually Standalone · Fixed
Enterprise
USD 79 / month with annual commitment

$79/agent/month billed annually

 Unit · per agent per month, billed annually Standalone · Fixed

Respond.io

See full pricing history

USD · US · source: respond.io

Plan Pricing Charged by Offer type
Starter
USD 99 monthly · USD 79 / month with annual commitment

$ 79 /month $1,188 $948/yr (billed yearly)

 Unit · Monthly Active Contacts Standalone · Fixed
Growth Highlighted
USD 199 monthly · USD 159 / month with annual commitment

$ 159 /month $2,388 $1,908/yr (billed yearly)

 Unit · Monthly Active Contacts Standalone · Fixed
Advanced
USD 349 monthly · USD 279 / month with annual commitment

$ 279 /month $4,188 $3,348/yr (billed yearly)

 Unit · Monthly Active Contacts Standalone · Fixed
Enterprise
Contact sales

Custom

 Unit · Monthly Active Contacts Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshchat

Free

Plan card

Agents

Up to 10

Included

Plan card

Web and mobile chat widget

Included

Plan card

Shared inbox and email

Included

Growth

Plan card

Social media messengers

Included

Plan card

Text messaging

Included

Plan card

Reporting and dashboards

Included

Pro

Plan card

Multilingual conversations

Included

Plan card

Intelligent routing

Included

Plan card

Multiple SLA policies

Included

Enterprise

Plan card

Skill-based routing

Included

Plan card

Audit logs

Included

Plan card

Allowed domains and IP whitelisting

Included

Respond.io

Starter

Usage

Users

5

Included

Usage

Monthly Active Contacts

Unlimited

Included

Usage

AI Credits

5,000

Included

Inbox & Contacts

Team & Custom Inboxes

Included

Inbox & Contacts

Mobile App

Included

AI & Automation

AI Prompt

Included

AI & Automation

AI Assist

Included

Reports

Basic Reports

Included

Platform & Security

Two-Factor Authentication (2FA)

Included

Integrations

Growth Widgets

Included

Growth

Usage

Users

10

Included

Usage

Monthly Active Contacts

Starts with 1,000

Included

Usage

AI Credits

Starts with 10,000

Included

Broadcasts

Broadcasts

Included

AI & Automation

Workflows automation

Included

AI & Automation

AI Agents

Included

Reports

Advanced Reports

Included

Integrations

Zapier & Make Integrations

Included

Integrations

Developer API

Included

Advanced

Usage

Users

10

Included

Usage

Monthly Active Contacts

Starts with 1,000

Included

Usage

AI Credits

Starts with 20,000

Included

Platform & Security

Mask Phone Number & Email Address

Included

Platform & Security

Multiple Workspaces

Included

Integrations

HTTP Requests in Workflows

Included

Integrations

Incoming & Outgoing Webhooks

Included

Platform & Security

Single Sign-On (SSO)

Included

Channels

Custom Channels

Included

Enterprise

Usage

Users

Unlimited

Included

Usage

Monthly Active Contacts

Custom

Included

Usage

AI Credits

Starts with 40,000

Included

Highlights

Unlimited Users

Included

Highlights

Higher limit of workspaces

Included

Highlights

Higher API rate limits

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshchat

  1. Source
    • Free: Free
    • Growth: USD 19 / month with annual commitment
    • Pro: USD 49 / month with annual commitment
    • Enterprise: USD 79 / month with annual commitment

Respond.io

  1. Source
    • Starter: USD 99 monthly · USD 79 / month with annual commitment
    • Growth: USD 199 monthly · USD 159 / month with annual commitment
    • Advanced: USD 349 monthly · USD 279 / month with annual commitment
    • Enterprise: Contact sales
  2. Source
    • starter — default: USD 79 monthly · USD 79 / month with annual commitment
    • growth — default: USD 159 monthly · USD 159 / month with annual commitment
    • advanced — default: USD 279 monthly · USD 279 / month with annual commitment