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Respond.io pricing

Respond.io is an AI-powered customer conversation management platform that unifies customer communications across multiple channels including chat, calls, and emails into a single team inbox. It features AI agents for lead qualification, routing, booking, and customer support automation, enabling businesses to capture, convert, and retain customers efficiently. The platform integrates with CRMs and marketing tools, supports multi-channel messaging, and provides analytics to optimize marketing ROI. It targets businesses seeking to scale customer engagement and sales through conversational support and automation.

Region
US
Source currency
USD
Audiences
Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter
USD 99 monthly · USD 79 / month with annual commitment

$ 79 /month $1,188 $948/yr (billed yearly)

 Unit · Monthly Active Contacts Standalone · Fixed
Growth Highlighted
USD 199 monthly · USD 159 / month with annual commitment

$ 159 /month $2,388 $1,908/yr (billed yearly)

 Unit · Monthly Active Contacts Standalone · Fixed
Advanced
USD 349 monthly · USD 279 / month with annual commitment

$ 279 /month $4,188 $3,348/yr (billed yearly)

 Unit · Monthly Active Contacts Standalone · Fixed
Enterprise
Contact sales

Custom

 Unit · Monthly Active Contacts Standalone · Contact sales

What each plan includes

Feature names follow Respond.io’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter

Usage

Users

5

Included
Monthly Active Contacts

Unlimited

Included
AI Credits

5,000

Included

Inbox & Contacts

Team & Custom Inboxes
Included
Mobile App
Included

AI & Automation

AI Prompt
Included
AI Assist
Included

Reports

Basic Reports
Included

Platform & Security

Two-Factor Authentication (2FA)
Included

Integrations

Growth Widgets
Included

Growth

Usage

Users

10

Included
Monthly Active Contacts

Starts with 1,000

Included
AI Credits

Starts with 10,000

Included

Broadcasts

Broadcasts
Included

AI & Automation

Workflows automation
Included
AI Agents
Included

Reports

Advanced Reports
Included

Integrations

Zapier & Make Integrations
Included
Developer API
Included

Advanced

Usage

Users

10

Included
Monthly Active Contacts

Starts with 1,000

Included
AI Credits

Starts with 20,000

Included

Platform & Security

Mask Phone Number & Email Address
Included
Multiple Workspaces
Included
Single Sign-On (SSO)
Included

Integrations

HTTP Requests in Workflows
Included
Incoming & Outgoing Webhooks
Included

Channels

Custom Channels
Included

Enterprise

Usage

Users

Unlimited

Included
Monthly Active Contacts

Custom

Included
AI Credits

Starts with 40,000

Included

Highlights

Unlimited Users
Included
Higher limit of workspaces
Included
Higher API rate limits
Included

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed Plans and prices Source wording Source
  • Starter: USD 99 monthly · USD 79 / month with annual commitment
  • Growth: USD 199 monthly · USD 159 / month with annual commitment
  • Advanced: USD 349 monthly · USD 279 / month with annual commitment
  • Enterprise: Contact sales
  • $ 79 /month $1,188 $948/yr (billed yearly)
  • $ 159 /month $2,388 $1,908/yr (billed yearly)
  • $ 279 /month $4,188 $3,348/yr (billed yearly)
  • Custom
 Pricing page
  • starter — default: USD 79 monthly · USD 79 / month with annual commitment
  • growth — default: USD 159 monthly · USD 159 / month with annual commitment
  • advanced — default: USD 279 monthly · USD 279 / month with annual commitment
  • $79 /month
  • $159 /month
  • $279 /month
 Pricing page

Compare with alternatives