LiveAgent
Small business
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Highlights
AI Agents
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Included
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Highlights
Ticketing
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Included
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Highlights
Live chat
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Included
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Highlights
Knowledgebase
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Included
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Highlights
Customer Portal
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Included
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Highlights
Contact forms
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Included
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Highlights
Automation rules
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Included
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Highlights
Integrations
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Included
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Highlights
Multiple language support
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Included
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Communication channels
Contact forms – Contact us buttons
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3
Limited -
Communication channels
Contact forms – In page
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3
Limited -
Communication channels
Email ticketing – Incoming email accounts
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3
Limited -
Communication channels
Email ticketing – Outgoing email accounts
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3
Limited -
Communication channels
Live chat button
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2
Limited -
Conversation management
Custom ticket filters
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300 filters / agent
Limited -
Conversation management
Departments
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10
Limited -
Conversation management
Canned messages
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20
Limited -
Conversation management
Predefined answers
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20
Limited -
Customization
Knowledge base
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1
Limited -
Customization
API keys
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1
Limited -
Automation
Event Rules
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50
Limited -
Support and services
Customer support service
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best effort
Limited -
Communication channels
Call center & IVR
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Excluded
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Automation
Time Rules
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Excluded
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Automation
Service levels (SLA)
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Excluded
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Security and permissions
SSO
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Excluded
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Conversation management
Custom roles
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Excluded
Medium business
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Highlights
Everything in Small plan
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Included
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Highlights
AI Agents incl. full setup
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Included
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Highlights
Call center & IVR
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Included
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Highlights
Time Rules
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Included
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Highlights
Reports
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Included
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Highlights
Proactive chat invitations
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Included
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Highlights
Agent ratings
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Included
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Highlights
Sound configuration
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Included
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Highlights
Service levels (SLA)
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Included
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Highlights
SSO
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Included
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Highlights
Custom roles
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Included
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Communication channels
Contact forms – Contact us buttons
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10
Limited -
Communication channels
Contact forms – In page
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10
Limited -
Communication channels
Email ticketing – Incoming email accounts
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10
Limited -
Communication channels
Email ticketing – Outgoing email accounts
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10
Limited -
Communication channels
Live chat button
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5
Limited -
Conversation management
Custom ticket filters
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500 filters / agent
Limited -
Conversation management
Departments
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20
Limited -
Conversation management
Canned messages
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100
Limited -
Conversation management
Predefined answers
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100
Limited -
Conversation management
Custom roles
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2
Limited -
Customization
Knowledge base
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1
Limited -
Customization
API keys
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5
Limited -
Automation
Event Rules
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150
Limited -
Automation
Time Rules
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30
Limited -
Automation
SLA rules
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5
Limited -
Automation
Service levels (SLA)
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5
Limited -
Support and services
Customer support service
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24/7
Included
Large business
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Highlights
Everything in Medium plan
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Included
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Highlights
Time tracking & Audit log
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Included
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Highlights
Audit log
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Included
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Communication channels
Facebook
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Included
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Communication channels
Instagram
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Included
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Communication channels
X
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Included
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Communication channels
Viber
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Included
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Communication channels
Telegram
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3 bots
Limited -
Communication channels
WhatsApp
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5 numbers
Limited -
Communication channels
Contact forms – Contact us buttons
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50
Limited -
Communication channels
Contact forms – In page
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50
Limited -
Communication channels
Email ticketing – Incoming email accounts
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150
Limited -
Communication channels
Email ticketing – Outgoing email accounts
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150
Limited -
Communication channels
Live chat button
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50
Limited -
Conversation management
Custom ticket filters
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1000 filters / agent
Limited -
Conversation management
Departments
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150
Limited -
Conversation management
Canned messages
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500
Limited -
Conversation management
Predefined answers
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500
Limited -
Conversation management
Custom roles
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5
Limited -
Customization
Knowledge base
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2
Limited -
Customization
API keys
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10
Limited -
Automation
Event Rules
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500
Limited -
Automation
Time Rules
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100
Limited -
Automation
SLA rules
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50
Limited -
Automation
Service levels (SLA)
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20
Limited -
Support and services
Customer support service
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24/7
Included
Enterprise
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Highlights
Everything in Large plan
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Included
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Highlights
Almost unlimited
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Included
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Support and services
Dedicated account manager
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Included
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Support and services
Priority support
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Included
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Support and services
Assisted channels integration
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Included
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Customization
Branding Free
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Included
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Support and services
Custom billing setup
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Included
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Support and services
Service review call and reports
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Included
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Support and services
Scheduled release management
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Included
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Communication channels
Contact forms – Contact us buttons
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200
Limited -
Communication channels
Contact forms – In page
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200
Limited -
Communication channels
Email ticketing – Incoming email accounts
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500
Limited -
Communication channels
Email ticketing – Outgoing email accounts
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500
Limited -
Communication channels
Live chat button
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100
Limited -
Communication channels
Telegram
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3 bots+
Limited -
Communication channels
WhatsApp
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20 numbers
Limited -
Conversation management
Custom ticket filters
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5000 filters / agent
Limited -
Conversation management
Departments
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300
Limited -
Conversation management
Canned messages
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1000
Limited -
Conversation management
Predefined answers
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1000
Limited -
Conversation management
Custom roles
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40
Limited -
Customization
Knowledge base
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10
Limited -
Customization
API keys
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100
Limited -
Automation
Event Rules
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1000
Limited -
Automation
Time Rules
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200
Limited -
Automation
SLA rules
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100
Limited -
Automation
Service levels (SLA)
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100
Limited -
Support and services
Customer support service
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24/7
Included