Freshdesk vs Lorikeet

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89/agent/month billed annually	Seat · per user or agent	Standalone · Fixed

Lorikeet

See full pricing history

USD · US · source: www.lorikeetcx.ai

Plan	Pricing	Charged by	Offer type
Start — default	USD 1500 monthly · USD 1500 / month with annual commitment $1,500 / month paid annually	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan card Ticketing and shared inbox: Included
Plan card Freddy AI Agent sessions: Included
Plan card Analytics and reporting: Included
Plan card Threads and tasks: Included

Pro

Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included
Plan card External collaborators: Included
Plan card Advanced reporting: Included

Enterprise

Plan card Sandbox: Included
Plan card Audit logs: Included
Plan card Allowed domains: Included
Plan card IP whitelisting: Included

Lorikeet

Start — default

Highlights Credits per year: 18,000 credits per year

Included
Highlights Credits for Chat, email, SMS resolution: 0.95

Included
Highlights Voice resolution price: 1.50

Included
Highlights Routing or analytics tagging, per ticket: 0.30

Included
Highlights Automated QA, per ticket: 0.30

Included
Highlights Per seat charges: None

Included
Highlights Implementation or platform fees: Included

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshdesk

August 27, 2026 Source
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

Lorikeet

August 27, 2026 Source
- Start — default: USD 1500 monthly · USD 1500 / month with annual commitment