Formilla vs Supportbench

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Formilla

See full pricing history

USD · US · source: www.formilla.com

Plan	Pricing	Charged by	Offer type
Standard	Free Free for 1 chat agent	Seat · per user per month	Standalone · Free
Premium	USD 13.99 / month with annual commitment $13.99/month based on yearly term paid in full	Seat · per user per month	Standalone · Fixed
Professional Highlighted	USD 39.99 / month with annual commitment $39.99/month based on yearly term paid in full	Seat · per user per month	Standalone · Fixed
Enterprise	USD 299.99 monthly Custom pricing starting from $299.99/month	Seat · per user per month	Standalone · Starting at

Supportbench

See full pricing history

USD · US · source: www.supportbench.com

Plan	Pricing	Charged by	Offer type
Professional	USD 40 monthly · USD 32 / month with annual commitment $40/agent/month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Highlighted	USD 125 monthly · USD 100 / month with annual commitment $125/agent/month or $100/agent/month billed annually	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Formilla

Standard

Plan card 1 chat agent: Included
Plan card Unlimited live chats: Included
Plan card Desktop and mobile apps: Included
Plan card Custom branding: Included

Premium

Plan card 1 chat agent: Included
Plan card ChatGPT bots and copilot: Included
Plan card Third-party integrations: Included
Plan card Unlimited chat history: Included

Professional

Plan card 2 chat agents: Included
Plan card Visitor monitoring: Included
Plan card File sharing: Included
Plan card Branding removal: Included

Enterprise

Plan card Full team access: Included
Plan card AI setup and training: Included
Plan card Advanced integrations: Included
Plan card Dedicated onboarding: Included

Supportbench

Professional

Plan card Email and chat ticketing: Included
Plan card AI search and summaries: Included
Plan card Dynamic SLAs: Included
Plan card Multi-level escalations: Included

Enterprise

Plan card Sandbox environment: Included
Plan card White labeling: Included
Plan card Advanced permissions: Included
Plan card SAML single sign-on: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Formilla

August 27, 2026 Source
- Standard: Free
- Premium: USD 13.99 / month with annual commitment
- Professional: USD 39.99 / month with annual commitment
- Enterprise: USD 299.99 monthly

Supportbench

August 27, 2026 Source
- Professional: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise: USD 125 monthly · USD 100 / month with annual commitment