Onsite Support vs Trakdesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Onsite Support

See full pricing history

USD · US · source: onsitesupport.io

Plan	Pricing	Charged by	Offer type
Growth Highlighted	USD 299 monthly $299/mo	Flat · /mo	Standalone · Fixed
Enterprise	Contact sales Contact Sales	Other	Standalone · Contact sales

Trakdesk

See full pricing history

USD · US · source: trakdesk.com

Plan	Pricing	Charged by	Offer type
Starter	USD 11.99 monthly · USD 9.99 / month with annual commitment $11.99/agent monthly or $9.99/agent billed yearly	Seat · per user per month	Standalone · Fixed
Professional	USD 19.99 monthly · USD 16.99 / month with annual commitment $19.99/agent monthly or $16.99/agent billed yearly	Seat · per user per month	Standalone · Fixed
Business Highlighted	USD 29.99 monthly · USD 24.99 / month with annual commitment $29.99/agent monthly or $24.99/agent billed yearly	Seat · per user per month	Standalone · Fixed
Enterprise	USD 49.99 monthly · USD 44.99 / month with annual commitment $49.99/agent monthly or $44.99/agent billed yearly	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Onsite Support

Growth

Highlights ✓Amazon PLS enrollment: Included
Highlights ✓Unlimited AI interactions: Included
Highlights ✓Unlimited marketplaces & stores: Included
Highlights ✓Unlimited automations: Included
Highlights ✓Personalized onboarding & training: Included
Highlights ✓Prebuilt analytics dashboards: Included
Highlights ✓All future updates included: Included

Enterprise

Highlights ✓Everything in Growth: Included
Highlights ✓Unlimited agent seats: Included
Highlights ✓Dedicated account manager: Included
Highlights ✓Custom integrations & API access: Included
Highlights ✓Multi-brand support: Included
Highlights ✓Advanced roles & permissions: Included
Highlights ✓SLA guarantees: Included
Highlights ✓Priority support: Included

Trakdesk

Starter

Plan card Email-to-ticket: Included
Plan card Custom domain: Included
Plan card Time tracking: Included
Plan card Satisfaction surveys: Included

Professional

Plan card Multiple SLA policies: Included
Plan card Multiple ticket forms: Included
Plan card Custom DKIM: Included
Plan card Announcements: Included

Business

Plan card Portal customization: Included
Plan card Advanced reports: Included
Plan card Scheduled reports: Included
Plan card Ticket scheduler: Included

Enterprise

Plan card Enterprise helpdesk: Included
Plan card Advanced controls: Included
Plan card Enterprise reporting: Included
Plan card Priority support: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Onsite Support

August 27, 2026 Source
- Growth: USD 299 monthly
- Enterprise: Contact sales

Trakdesk

August 27, 2026 Source
- Starter: USD 11.99 monthly · USD 9.99 / month with annual commitment
- Professional: USD 19.99 monthly · USD 16.99 / month with annual commitment
- Business: USD 29.99 monthly · USD 24.99 / month with annual commitment
- Enterprise: USD 49.99 monthly · USD 44.99 / month with annual commitment