Essential
Plan card
- Messenger
-
Included
- Shared inbox and ticketing
-
Included
- Pre-built reports
-
Included
- Public help center
-
Included
Intercom pricing
Intercom is an AI-first customer-service platform with a messenger, shared inbox, ticketing, workflows, reporting, and help centers.
- Region
- US
- Source currency
- USD
- Audiences
- Enterprise, Individual, Mid-market, and Small business
Plans and public prices
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Essential
|
USD 29 monthly
$29 per seat/month plus Fin from $0.99 per outcome |
Seat · per user or agent | Standalone · Fixed |
|
Advanced
|
USD 85 monthly
$85 per seat/month plus Fin from $0.99 per outcome |
Seat · per user or agent | Standalone · Fixed |
|
Expert
|
USD 132 monthly
$132 per seat/month plus Fin from $0.99 per outcome |
Seat · per user or agent | Standalone · Fixed |
What each plan includes
Feature names follow Intercom’s own pricing page. Check the wording before treating features from different vendors as like-for-like.
Advanced
Plan card
- Multiple team inboxes
-
Included
- Workflow automation
-
Included
- Round-robin assignment
-
Included
- Private help center
-
Included
Expert
Plan card
- SSO and identity management
-
Included
- HIPAA support
-
Included
- Service-level agreements
-
Included
- Multibrand messenger
-
Included
How pricing changed
Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.
| Observed | Plans and prices | Source wording | Source |
|---|---|---|---|
|
|