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Help Scout vs Supportbench

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

Free plan

Flat Standalone · Free

USD · US · source: www.supportbench.com

Plan Pricing Charged by Offer type
Professional
USD 40 monthly · USD 32 / month with annual commitment

$40/agent/month or $32/agent/month billed annually

Seat · per user per month Standalone · Fixed
Enterprise Highlighted
USD 125 monthly · USD 100 / month with annual commitment

$125/agent/month or $100/agent/month billed annually

Seat · per user per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Highlights

Just need the basics? The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

The Free plan gives you 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

Just need the basics?

Included

Supportbench

Professional

Plan card

Email and chat ticketing

Included

Plan card

AI search and summaries

Included

Plan card

Dynamic SLAs

Included

Plan card

Multi-level escalations

Included

Enterprise

Plan card

Sandbox environment

Included

Plan card

White labeling

Included

Plan card

Advanced permissions

Included

Plan card

SAML single sign-on

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Help Scout

  1. Source
    • Free: Free

Supportbench

  1. Source
    • Professional: USD 40 monthly · USD 32 / month with annual commitment
    • Enterprise: USD 125 monthly · USD 100 / month with annual commitment